Customer Service Representative

2 weeks ago

Dallas, Texas, United States Aquity Solutions, LLC Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Aquity Solutions, LLC. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients and customers, resolving issues, and answering questions related to medical bills and accounts.

Responsibilities:
  • Communicate with patients via inbound and outbound phone calls to resolve issues and answer questions.
  • Provide knowledgeable answers to questions regarding medical bills and accounts, including insurance Explanation of Benefits.
  • Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs.
  • Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources.
  • Work with patients to resolve issues and answer questions in a timely and professional manner.
Qualifications:
  • Excellent organization, customer service, and communication skills.
  • Moderate computer proficiency, including working knowledge of Microsoft Office and/or Google Suite Tools.
  • Problem-solving skills, good judgment, attention to detail, and follow-through.
  • Able to work with little or no supervision.
Preferred Qualifications:
  • Experience in customer service (1 year).
  • Medical billing and/or revenue cycle management knowledge within a healthcare-related field (1 year).
  • On-site patient contact center (call center) experience (1 year).
Compensation and Benefits:

The pay range for this position is $16.50 - $17.50 per hour. Pay is based on several factors, including current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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