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Customer Service Representative

1 month ago

Dallas, Texas, United States Aquity Solutions, LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in the healthcare industry. As a key member of our patient financial care services team, you will be responsible for providing exceptional customer service to patients and their families, while also ensuring compliance with regulatory requirements.

Key Responsibilities:

  • Communicate with patients via inbound and outbound phone calls to resolve billing and account-related issues
  • Provide knowledgeable answers to questions regarding medical bills and accounts, while maintaining confidentiality and professionalism
  • Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs
  • Handle each situation accordingly, while providing excellent customer service and timely responses to questions and issues

Requirements:

  • Excellent organization, customer service, and communication skills
  • Moderate computer proficiency, including working knowledge of Microsoft Office and/or Google Suite Tools
  • Problem-solving skills, good judgment, attention to detail, and follow-through
  • Ability to multi-task and work within multiple systems at the same time

Preferred Qualifications:

  • Experience in customer service (1 year)
  • Medical billing and/or revenue cycle management knowledge within a healthcare-related field (1 year)
  • On-site patient contact center (call center) experience (1 year)

Compensation and Benefits:

The pay range for this position is $17.50 per hour. Pay is based on several factors, including current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.