Operations Supervisor | Harbor Park

3 months ago

Norfolk, United States teamworkonline Full time

Overview

Operations Supervisor  primary purpose is to oversee the daily Food and Beverage operations in
support of the Assitant General Manager or General Manager. Ensure all food and beverage
operations and Member services are coordinated to exceed Member expectations, while driving
initiatives to achieve the Companys revenue and profit objectives. This position will work closely with the
Assitant General Manager on  staff development  and achieving annual sales and profit in overall operations while
exceeding Member expectations through strong leadership and management skills.

 

 

This role will pay an hourly wage of $25 to $28 plus tips

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until Sept 9, 2024

Responsibilities

  • Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
  • Interview, select, train, coach, evaluate, and discipline full and part time staff. Position will deliver a termination with approval.
  • Provide staff training for all employees and temporary workers
  • Deliver and follow up on Performance Improvement procedures on a timely basis
  • Ensure staff is working safely and are aware of proper safety guidelines
  • Lead / coordinate staff training and safety programs
  • Mentor / coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
  • Assist or lead planning, directing, coordinating and review of work plans for food operations
  • Review and understand event documents to forecast staffing and equipment needs for all staduim events.
  • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements.
  • Oversee, monitor  crews, provide team support as required.
  • Schedule appropriate crew for a large group of employees accurately and efficiently and adjust/notify employees of updates / changes as necessary
  • Maintains departmental equipment; notify Assistant General Manager when repairs are needed
  • Provide excellent customer service to internal and external clients to provide a positive employee climate.

Qualifications

  • High school diploma or equivalent
  • Two (2) or more years’ experience in an operations position in an arena, convention center, public assembly facility or similar location;
  • Basic computer skills in a Windows format including typing, data entry and email
  • Ability to effectively operate a company provided cell phone for phone, email, text.
  • Advanced computer skills and experience with MS Word, Outlook, Excel preferred
  • Ability to effectively lead a team and manage in a fast paced, high pressure environment
  • Knowledge of OSHA standards / requirements
  • Possess superior interpersonal, communication, and leadership skills
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Self-motivated and excellent organizational skills
  • Possession of a valid Driver’s License preferred
  • Ability to work independently and as part of a team
  • Ability to work long hours including a varied schedule of days, nights, weekends and holidays

 

 

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