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Retail Customer Service Leader
3 months ago
• 3 years leadership experience
• Retail sales experience preferred
• Associate’s Degree preferred
What you'll be doing day to day
• Leads and provides coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area
• Ensures customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience
• Understands and recognizes coworker contribution through customer feedback surveys and team recognition
• Assists the Customer Service Manager in the development of solutions based on customer issues, concerns, and suggestions
• Ensures coworker competence with IKEA systems, while monitoring performance of coworkers against agreed goals and following up as needed
• Monitors IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently
• Secures accurate money handling and oversees money handling security routines
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people
Apply now
JOB TYPE – Permanent, Full-Time
BENEFITS ELIGIBLE? Yes
HOURS – HL4 (38-40 hrsw/k) Open availability required Monday-Sunday.
The hourly pay range for this position is $26.44 - $37.75
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more
-Generous paid time off, holiday and sick time
-WiselyPay – get earned wages up to two days early
-Paid parental leave (up to 16 weeks)
-KinderCare tuition discount
-Retirement and bonus plans
-Co-worker discount, meal deal, and referral bonus
-Pet insurance program
-Education assistance and learning programs
-Safety shoe reimbursement
-24/7 telehealth visits
-Dental and vision plans
-Medical and Rx plans (must work min. 20 hrs/wk)
-A fun and inclusive work environment
