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Employee Relations Generalist

2 months ago

Oklahoma City, United States Love's Travel Stops & Country Stores Full time

Req ID: 440546

BASIC PURPOSE : The primary purpose of this position is to be a strategic HR partner with the management teams and assist with a variety of HR functions. The HR Generalist will be aligned with a client group along with having responsibility for special projects.

MAJOR RESPONSIBILITIES:

  • Serve as a liaison between management and employees by handling questions, interpreting, and helping resolve work-related concerns

  • Handle complex employee relations matters to include employee complaints or concerns, terminations, counseling, coaching, and documentation

  • Handle employment claims such as unemployment and assist with escalated investigations

  • Interpret and explain human resources policies, procedures, laws, standards, or regulations

  • Advise managers on organizational policy matters such as; equal employment opportunity, work complaints, harassment allegations and other employee concerns

  • Provide managers with guidance and training in employee relations matters

  • Oversee and administer the ADA accommodations process with employees and managers

  • Oversee multiple aspects of performance management process within the HRIS system

  • Recommend changes and monitor compliance laws for related practices and employee handbooks

  • Analyze and provide recommendations for employee complaint trends

  • Monitor and evaluate headcount, turnover and other relevant HR metrics

  • Serve as back up for Supervisor of HR on a variety of HR or HRIS projects

  • Work with Learning & Development team to review content and assist as necessary

  • Oversee the department KPI reporting

  • Oversee updates and maintenance on the company Intranet pages

  • Other duties assigned as needed

EDUCATION AND EXPERIENCE:

  • Education:

  • HS Diploma or equivalent required

  • Professional certification desired

  • Bachelor's Degree in HR or HR related field strongly preferred

  • Experience:

  • 5+ years of progressive HR experience required

SKILLS AND PHYSICAL DEMANDS:

  • Skills:

  • Hard Skills: knowledge of Microsoft Office, including word processing, spreadsheet and database applications, HR specific software

  • Soft Skills: strong presentation skills, willingness, and ability to learn from other departments, innovator, good verbal and written communication skills, strong time management skills, strong organization skills, can-do attitude, sense of urgency, ability to take constructive criticism and strong work ethic

  • Typical Physical Demands:

  • Requires normal range of hearing and vision.

  • Requires prolonged sitting, some bending and stooping.

  • Occasional lifting up to 25 pounds.

  • Manual dexterity sufficient to operate a computer keyboard and calculator.

Job Function(s): Corporate

Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.

The Love's Family of Companies includes:

  • Gemini Motor Transport, one of the industry's safest trucking fleets.

  • Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.

  • Musket, a rapidly growing, Houston-based commodities supplier and trader.

  • Trillium, a Houston-based alternative fuels expert.

  • TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.

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