Helpdesk Analyst
4 days ago
Job Title: Helpdesk Analyst
Job Summary:
The City of New York is seeking a skilled Helpdesk Analyst to join the Agency Payment Unit (APU). As a Helpdesk Analyst, you will be responsible for reviewing and routing incidents submitted via DYCD ServiceNow for all financial inquires.
Key Responsibilities:
- Provide technical assistance (TA) to Health and Human Service Providers for matters relating to payment disbursement inquires, Electronic Funds Transfer (EFT) enrollment, budget and finance questions as well as the resolution of outstanding DYCD ServiceNow incidents.
- Create and facilitate training and technical assistance to various stakeholders by holding individual and/or group meetings in person and/or virtual.
- Liaise between internal DYCD units and external vendors by obtaining and conveying information and feedback to resolve issues.
- Reviews, analyzes and reconciles daily reports between citywide systems such as Financial Management System (FMS) and HHS Accelerator to identify problems with registered contracts, amendments and/or encumbrances.
- Perform special projects as instructed by the unit supervisor or director.
Qualifications:
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
About the City of New York:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
-
Helpdesk Analyst
1 month ago
New York, New York, United States Evolution Recruitment Solutions, USA Full timeHelpdesk / Service Desk Analyst Job DescriptionWe are seeking a highly motivated and experienced Helpdesk / Service Desk Analyst to join our team at Evolution Recruitment Solutions, USA. As a Helpdesk / Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.Key...
-
Epic System Analyst
2 weeks ago
New York, New York, United States Forrest General Hospital Full timeJob Summary: We are seeking a highly skilled Epic System Analyst to join our team at Forrest General Hospital. As an Epic System Analyst, you will be responsible for attending classes, completing required testing and projects to obtain and maintain EMR system certifications. This role requires strong analytical and problem-solving skills, as well as...
-
Security Systems Analyst
2 weeks ago
New York, New York, United States HUDSON RIVER PARK Full timeJob Title: Security Systems AnalystJoin the Hudson River Park Trust team as a Security Systems Analyst and play a critical role in ensuring the security and safety of our park.Job SummaryThe Security Systems Analyst will be responsible for configuring, operating, and maintaining the park's security camera and access control systems. This includes retrieving...
-
IT Support Specialist
4 weeks ago
New York, New York, United States Vertex Global Solutions Full timeJob Title: IT Helpdesk AnalystWe are seeking a highly skilled IT Helpdesk Analyst to join our team at Vertex Global Solutions. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Job DescriptionThe IT Helpdesk Analyst will be responsible...
-
IT Operations Analyst
3 weeks ago
New York, New York, United States Municipal Credit Union Full timeAbout Municipal Credit UnionMunicipal Credit Union is a leading financial institution that has been serving its members for over 100 years. We are committed to providing affordable financial products and convenient services to our members, and we are looking for talented individuals to join our team.Job SummaryWe are seeking an IT Operations Analyst to...
-
Desktop Support Specialist
1 week ago
New York, New York, United States Gotham Technology Group Full timeJob Title: Jr. Desktop/Helpdesk Support AnalystLocation: New York, NYType: 6-12 month contractShift: 10:00 AM - 7:00 PMAbout the Role:Gotham Technology Group is seeking a Jr. Desktop/Helpdesk Support Analyst to join their team. The ideal candidate will have a strong foundation in IT support and excellent customer service skills.Key Responsibilities:Provide...
-
Desktop Support Specialist
2 weeks ago
New York, New York, United States Gotham Technology Group Full timeJob Title: Junior Desktop/Helpdesk Support AnalystLocation: New YorkType: ContractShift: 10:00 AM - 7:00 PMAbout the Role:Gotham Technology Group is seeking a Junior Desktop/Helpdesk Support Analyst to provide Level 1 desktop support to end-users, troubleshooting and diagnosing hardware and software issues. The ideal candidate will have a strong foundation...
-
Procurement System Administrator
4 weeks ago
New York, New York, United States Aalis Management Consulting Full timeJob Title: Procurement System AdministratorAalis Management Consulting is seeking a highly skilled Procurement System Administrator to join our team. As a key member of our team, you will be responsible for providing helpdesk support services for maintaining ESC PRISM, a web-based contract and grant writing system utilized by over 800 agency personnel.Key...
-
Epic Analyst
2 weeks ago
New York, New York, United States Forrest General Hospital Full timeJob Summary:As an Epic Analyst, you will be responsible for attending classes, completing required testing and projects to obtain and maintain EMR system certifications. This certification process will provide software programming and configuration skills necessary to complete job duties. With guidance, you will participate in activities associated with...
-
Core Banking Systems Analyst
2 months ago
New York, New York, United States Municipal Credit Union Full timeJob OverviewAbout Municipal Credit Union:Municipal Credit Union is dedicated to fostering a vibrant culture that promotes a motivated workforce, striving for excellence in service delivery to our members. With a legacy spanning over a century, we offer accessible financial solutions to a diverse membership exceeding 500,000 individuals, embodying our...
-
Service Technician Analyst
1 week ago
New York, New York, United States City of New York Full timeJob DescriptionThe City of New York's Department of Environmental Protection (DEP) is seeking a highly skilled IT Service Management Specialist to join our team. As a key member of our Business Information Technology (BIT) Bureau, you will provide top-notch technical support to our users, ensuring they receive the highest level of service and timely problem...
-
IT Director
2 days ago
New York, New York, United States The Institute for Family Health Full timeAt The Institute for Family Health, we are seeking an exceptional IT Director to lead our Digital Health Innovation team. This is a unique opportunity to leverage your expertise in information technology to drive innovation and excellence in our healthcare organization.Company OverviewThe Institute for Family Health is a leading healthcare provider dedicated...
-
Portfolio Management Support Expert
2 months ago
New York, New York, United States Insight Investment Full timeDivision OverviewOur Technology division provides the tools and services to enable our Investment teams to deliver innovative, high-quality, secure, cost-effective, and scalable solutions and services to our clients. Most of the applications are built in-house, allowing for quick adaptation to business needs and differentiation in the industry. The team...
-
Trading Application Support Specialist
3 weeks ago
New York, New York, United States Insight Investment Full timeDivision OverviewOur Technology division provides the tools and services to enable our Investment teams to deliver innovative, high-quality, secure, cost-effective, and scalable solutions and services to our clients. Most of the applications are built in-house, allowing for quick adaptation to business needs and differentiation in the industry. The team...
-
Help Desk Support Analyst
2 weeks ago
New York, United States Gotham Technology Group Full timeJob Title: Jr. Desktop/Helpdesk Support AnalystLocation: New York, NYType: 6-12 month contractShift: 10:00 AM - 7:00 PMAbout the Role:Our client is seeking a Jr. Desktop/Helpdesk Support Analyst to join their team. Looking for a candidate who is eager to learn and grow, with a strong foundation in IT support and excellent customer service skills.Key...
-
Help Desk Support Analyst
2 weeks ago
New York, United States Gotham Technology Group Full timeJob Title: Jr. Desktop/Helpdesk Support AnalystLocation: New York, NYType: 6-12 month contractShift: 10:00 AM - 7:00 PMAbout the Role:Our client is seeking a Jr. Desktop/Helpdesk Support Analyst to join their team. Looking for a candidate who is eager to learn and grow, with a strong foundation in IT support and excellent customer service skills.Key...
-
Service Desk Analyst
3 weeks ago
New York, United States TEKsystems Careers Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
4 weeks ago
New York, United States TEKsystems co Allegis Group Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail...
-
Service Desk Analyst
3 weeks ago
New York, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
3 weeks ago
New York, United States TEKsystems co Allegis Group Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail...
-
New York, United States Evolution Recruitment Solutions, USA Full timeAre you a motivated IT professional with a passion for providing exceptional technical support? Our client is one of the fastest-growing insurance agencies on the US and they are looking for a Helpdesk / Service Desk Engineer to join their expanding team. Should you perform well then you will be given the opportunity to progress into an engineering...
-
Service Desk Analyst
2 weeks ago
New York, NY, United States TEKsystems Careers Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk...
-
Service Desk Analyst
1 month ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
3 weeks ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
3 weeks ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
IT Operations Analyst
1 month ago
New York, United States Municipal Credit Union Full timeAbout MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000...
-
Contract Technology Delivery Analyst
4 weeks ago
New York, United States Interpublic Group (IPG) Full timePOSITION SUMMARY:Provide day-to-day administrative functions and problem resolution related to Mac and PC workstations, printer, peripheral, and network issues that cannot be resolved by the Enterprise Service Desk (ESD). The Support Analyst must have solid customer service skills as well as technical experience in supporting Windows and Mac Operating...
-
Contract Technology Delivery Analyst
3 weeks ago
New York, United States Interpublic Group (IPG) Full timePOSITION SUMMARY:Provide day-to-day administrative functions and problem resolution related to Mac and PC workstations, printer, peripheral, and network issues that cannot be resolved by the Enterprise Service Desk (ESD). The Support Analyst must have solid customer service skills as well as technical experience in supporting Windows and Mac Operating...
-
Contract Technology Delivery Analyst
1 week ago
New York, United States Interpublic Group (IPG) Full timePOSITION SUMMARY:Provide day-to-day administrative functions and problem resolution related to Mac and PC workstations, printer, peripheral, and network issues that cannot be resolved by the Enterprise Service Desk (ESD). The Support Analyst must have solid customer service skills as well as technical experience in supporting Windows and Mac Operating...
-
Service Desk Analyst
3 weeks ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Help Desk Analyst
4 weeks ago
New York, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...
-
Help Desk Analyst
2 weeks ago
New York, United States Gotham Technology Group Full timeJob Summary:We are seeking a skilled and customer-focused Mid-Level Helpdesk Support Technician to join our IT team. The technician will provide technical support to end-users, troubleshoot hardware and software issues, and ensure efficient resolution of IT-related problems. This role involves handling both Tier 1 and Tier 2 support requests and assisting in...
-
Help Desk Analyst
2 weeks ago
New York, United States Gotham Technology Group Full timeJob Summary:We are seeking a skilled and customer-focused Mid-Level Helpdesk Support Technician to join our IT team. The technician will provide technical support to end-users, troubleshoot hardware and software issues, and ensure efficient resolution of IT-related problems. This role involves handling both Tier 1 and Tier 2 support requests and assisting in...
-
Contract Technology Delivery Analyst
4 weeks ago
new york city, United States Interpublic Group (IPG) Full timePOSITION SUMMARY:Provide day-to-day administrative functions and problem resolution related to Mac and PC workstations, printer, peripheral, and network issues that cannot be resolved by the Enterprise Service Desk (ESD). The Support Analyst must have solid customer service skills as well as technical experience in supporting Windows and Mac Operating...