Helpdesk Analyst

4 weeks ago

New York, New York, United States City of New York Full time

Job Title: Helpdesk Analyst

Job Summary:

The City of New York is seeking a skilled Helpdesk Analyst to join the Agency Payment Unit (APU). As a Helpdesk Analyst, you will be responsible for reviewing and routing incidents submitted via DYCD ServiceNow for all financial inquires.

Key Responsibilities:

  • Provide technical assistance (TA) to Health and Human Service Providers for matters relating to payment disbursement inquires, Electronic Funds Transfer (EFT) enrollment, budget and finance questions as well as the resolution of outstanding DYCD ServiceNow incidents.
  • Create and facilitate training and technical assistance to various stakeholders by holding individual and/or group meetings in person and/or virtual.
  • Liaise between internal DYCD units and external vendors by obtaining and conveying information and feedback to resolve issues.
  • Reviews, analyzes and reconciles daily reports between citywide systems such as Financial Management System (FMS) and HHS Accelerator to identify problems with registered contracts, amendments and/or encumbrances.
  • Perform special projects as instructed by the unit supervisor or director.

Qualifications:

  • A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
  • High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
  • Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

About the City of New York:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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