Member Support Specialist

1 week ago


Sunnyvale, United States One Medical Full time
  • Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
  • As a Member Support Specialist you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service.
  • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
  • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
  • Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
  • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • This is a full-time role based in-person with our team and patients at offices in the Sunnyvale Cherry Orchard office, and support shifts in Menlo Park and Evergreen Park. Shifts are 8 hours long, - scheduled any day of the week Monday-Sunday, generally between 12.30pm and 9pm.


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