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Bell Attendant

3 months ago

Honolulu, United States realjobshawaii Full time

E Komo Mai. Waikiki Malia is a 327-room hotel centrally located in Waikiki, Oahu. We have recently completed a room renovation and we are looking for a service-oriented Bell Attendant responsible for continuously looking for ways to improve each guest’s experience. The Bell Attendant is responsible for providing prompt assistance for guests into and out of the hotel, pick-up, and delivery of guests’ luggage/items. Expected to provide exceptional guest experience to project a helpful attitude, provide all information and resources possible to fulfill the guest request, and thoughtful anticipation of their needs.


Essential Functions:

  • As the first point of contact, warmly greets and welcomes arriving guests as they enter the hotel.
  • Assist both arriving and departing guests with luggage handling, store guests' luggage upon request, and assist with loading/unloading baggage into and out of the vehicle while maintaining a professional appearance and a cordial attitude.
  • Organize and deliver luggage of tour groups.
  • Store, track, and deliver packages as needed.
  • Assist physically challenged travelers and other guests with special needs.
  • Answer the phone in a courteous manner within three (3) rings.
  • Keep abreast of information about local economy and tourism.
  • Explain room features including operation of devices and entertainment.
  • Recommends and provides accurate information and directions of local attractions, entertainment, and facilities within or outside the property.
  • Anticipates guests’ needs and responds promptly.
  • Ensure all guest's Bell experiences are memorable, unique, and as per the hotel’s standard.
  • Works closely with other departments to rectify guest opportunities.
  • Responsible for reporting any security and safety problems, safety hazards, and potential security issues to the Manager on Duty.
  • Maintain cleanliness, sanitation, and organization of work-related areas at all time.
  • Be the “eyes and ears” for the security of the hotel.
  • Performs other related duties as may be required or assigned by management.

 

Education/Experience:

  • High school diploma or equivalent vocational training certificate.
  • At least six (6) months of hospitality experience or equivalent, strong guest/customer service skills. 
  • Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

Physical and Mental Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

  • Continuously stands at Bell desk, with frequent walking, running, bending, and stooping.
  • Frequently pushes and pulls up to 110 pounds, lifts up to 50 pounds, and carries up to 20 pounds.
  • Continuously uses visual and hearing skills.  

Knowledge, skills, and Abilities:

  • Ensure familiarity with all hotel services and features.
  • Friendly, outgoing personality and professional demeanor.
  • Ability to work independently, deal with interruptions, and to successfully manage multiple tasks.
  • Ability to anticipate guests' needs; respond promptly and acknowledge all guests.
  • Ability to input and access information in a property management system/application.
  • Must have the ability to work harmoniously in a team setting with colleagues, guests, and management.
  • Must be highly organized, detail-oriented, and have the ability to multi-task.
  • Be knowledgeable about service vendors i.e., baggage companies, taxis, and shuttles.
  • Maintain high standards of personal appearance and grooming.

Work Environment:

  • Ability to work any day or hours.
  • Outdoors in an area that is exposed to humidity, noise, and vehicle exhaust.
  • Frequently performs bell duties indoors.