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Bell Attendant
2 months ago
We are seeking a highly skilled and customer-focused Bell Attendant to join our team at Hilton Grand Vacations. As a key member of our Guest Services department, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Provide warm and welcoming greetings to guests upon arrival and departure
- Assist guests with luggage, baggage handling, and transportation needs
- Open front doors for arriving and departing guests
- Accurately tag, store, and retrieve luggage from holding room
- Identify and explain hotel facilities, fire exits, safety features, and assigned room features to guests
- Assist guests with concierge-related services, including local restaurant recommendations and city attractions
- Maintain an accurate Bell Log of guest calls and file in Bell Log Binder
- Retrieve guest laundry/dry cleaning from their rooms and deliver to appropriate location
- Deliver items to guest rooms promptly, including messages, mail, faxes, telefaxes, packages, flowers, and sundry items
- Monitor and maintain appearance of lobby areas and luggage holding room
- Offer Welcome Amenities to all guests, including Amenity Drinks and Oshi Bori Towels
- Place rollaway beds and refrigerators in guest rooms as needed and pick-up room service trays from guest hallways
- Assist the valet team in greeting arriving and returning guests, issue and receive valet tickets, explain valet procedures, and valet cars (if applicable)
- High School diploma, GED, or equivalent
- 1+ years of customer service experience
- Ability to bend, stoop, walk, and lift/push/pull up to 100 lbs. with or without reasonable accommodation
- Excellent ability to communicate in English, both verbally and written
We offer an excellent benefits package to our on-call Team Members, including a salary range of $18.02 – $22.53 per hour. Our dedication to excellence is recognized and celebrated by some outstanding accolades, including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a Great Place to Work certified company, earning our 2022 certification.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
