Supervisor, Rail Maintenance Quality Assurance

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The LRV Maintenance Training Supervisor is part of the Light Rail Training Department. Duties include, but are not limited to, training for all activities associated with the maintenance of light rail vehicles, subsystems, and support equipment. With direction from the Manager of Rail Training and Development, the LRV Maintenance Training Supervisor will develop and provide technical maintenance training to rail maintenance personnel on rail vehicle equipment and, in concert with department managers, will develop, administer and maintain records for all LRV Maintenance staff. The Maintenance Training Supervisor will also create and facilitate LRV Maintenance instruction programs for shop safety, Personnel Qualification Standards (PQS), Quarterly Department training, cross training with other departments, and specialized training; coordinate external provider testing; and create and maintain new employee and professional development training. In addition, they will acquire information on state-of-the-art practices in the industry and work with the Manager of Rail Training and Development to assess, design, develop, implement, and evaluate the Light Rail Maintenance department's training needs. The incumbent will be responsible for creating, designing, and deploying E-learning courses for the LRV Maintenance Department. The development and creation of trainings will be strongly supported by utilizing MS Word, MS Outlook, Storyline 360 (Articulate) and MS PowerPoint.

This role will be working in partnership with the current LRV Maintenance Training Supervisor, to ensure all special projects, training requests and new hire training is completed.

What you would do in this job

• Conducts needs-based training assessment for the LRV Maintenance Department and provides prioritized recommendations of training project requests to the Manager of Rail Training and Development.
• Provides specific written and verbal instruction, classroom and in-shop training, and direction to vehicle maintenance and LRV Maintenance staff based on agency and department policies and procedures.
• Administers, manages and maintains records of instruction programs for safety, Personnel Qualification Standards (PQS),and Quarterly Department Training.
• Develops eLearning modules utilizing information from manufacturers, Rail Car Consortium, maintenance manuals, and subject matter experts.
• Coordinates external training through corporate and community partners.
• Develops training reference guides and "lessons learned" documents, and improves documentation for the Training Department. Interprets electrical schematics and engineering drawings, and translates to the training course material.
• Ensures compliance with record management to meet the needs of State safety audits pertaining to staff training.
• Attends professional development courses as needed or advised by the Manager of Rail Training and Development.
• Creates technical and mechanical videos and courses. Learns, utilizes and trains others on the use of the Met Council Learning Management System.
• Utilizes the Training Department e-Learning authoring tools, Articulate and Adobe Elements, to create courses to be used on the Learning Management System.
• Utilizes and maintains the LRV Maintenance section of the Training Department SharePoint site.
• Scheduling and coordinating training for the LRV Maintenance Department efficiently and will transparency with the Manager of Rail Training and the LRV Maintenance Management teams.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience in electrical, mechanical or railroad maintenance or closely related field and completed education in adult education, training and development, public administration, transportation, engineering, management or related field WITH at least one (1) year of supervisory and/or proven leadership experience.

• High school diploma/GED with eight (8) years of experience, including one (1) year of supervisory and/or proven leadership experience.
• Associate's degree with six (6) years of experience, including one (1) year of supervisory and/or proven leadership experience.
• Bachelor's degree or higher with four (4) years of experience, including one (1) year of supervisory and/or proven leadership experience.

Metropolitan Council Employees Only: Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

*Metropolitan Council Employees Only. Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.
ProgramNumber of years of supervisory experience program counts for Metro Transit Leadership Academy1 yearProject Management Development Program-12-month session1 yearProject Management Development Program-6-month session6 monthsFour Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

• Leading Self-Personal Effectiveness Certificate
• Leading Self-Communication Certificate
• Leading Self-Business Skills Certificate
• Leading Others-Preparing for Supervisor Certificate

6 months
License Requirement: Valid driver's license with an acceptable driving record.

What additional skills and experience would be helpful in this job (desired qualifications):

• Project management experience in a maintenance area.
• Intermediate to advanced proficiency in MS Word, MS Outlook, Storyline 360 (Articulate) and MS PowerPoint.
• Training and development experience.
• Experience conducting in-house classroom and field training.
• Maintenance, railroad or transit agency experience.
• Experience creating computer-based training, instruction videos and eLearning.
• Commitment to diversity and promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees.

What knowledge, skills, and abilities you should have within six months on the job:

• Knowledge of original equipment manufacturer manuals, procedures, warranties, contracts, technical specifications and administrative procedures.
• Knowledge of applicable NEC, FRA, AREMA, APTA regulations and recommended practices.
• Knowledge of AC/DC electrical systems; principles of analog and digital electronics; electronic control circuitry and associated mechanical, hydraulic systems; testing; computer-based diagnostic equipment; and inspection methods/tools.
• Knowledge of adult learning principles and ability to apply them to training instruction and materials.
• Demonstrated skill in interpersonal, oral and written communication in the form of presentations, professional email usage, and communication plans for staff.
• Demonstrated skill in problem analysis and resolution skills.
• Ability to exhibit professionalism in all circumstances.
• Demonstrated ability to create presentations and present them in front of large and small audiences, including business stakeholders.
• Ability to learn project management and coordinate external training with multiple vendors related to transit.
• Ability to effectively manage multiple responsibilities/priorities simultaneously.
• Ability to communicate, collect, and document information from LRV Maintenance staff, which is assessed for incorporation into training modules or existing courses.
• Ability to develop eLearning training modules.
• Advanced skills (within six months) in MS Outlook to manage daily calendar and plan projects (professional development classes will be offered, if needed).
• Advanced skills (within six months) in MS Word and PowerPoint to create training documentation, presentations and materials (professional development classes will be offered, if needed).
• Knowledge and skills in MS SharePoint (METNET) and the Learning Management System, LEARN.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us Additional information

Union/Grade: TMSA / Grade H
FLSA: Non-Exempt
Safety Sensitive: Yes, subject to random DOT drug testing

What your work environment will be:
Work is performed in a standard office setting and in the field. This position has exposure to extreme weather conditions, where there is no effective protection from the weather, and inside environmental conditions, where there are temperamental changes, loud noises, and exposure to hazards such as moving mechanical parts, electrical currents, atmospheric conditions, and vibration. Some travel between primary worksite to other sites is required. This position will be on-call and may have a variable shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

Physical Environment:
Regularly required to sit for long periods, stand/walk occasionally, speak, hear normal conversation and telephone ring tones, operate a computer and other office equipment, and have adequate close vision for reading and computer work. Must be able to climb a ladder, stoop, kneel, crouch and crawl, reach with hands/arms frequently below chest and overhead.

What steps the recruitment process involves:
Candidates will be referred to the hiring manager for consideration based on the following results:

1. We review your minimum qualifications.
2. We review your Work Record Evaluation (for internal ATU employees only).
3. We rate your education and experience.
4. We conduct a structured panel interview.*
5. We conduct a selection interview.

* All candidates invited to participate in the structured panel interview will be required to conduct a 10 - minute presentation to our panel. We will send you topics to choose from along with further instructions via e-mail five days in advance of your interview. If you require an accommodation, please notify us at your earliest convenience.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only) and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

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