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Program Director, Space and Assortment

3 months ago

Atlanta, United States RELEX Solutions Full time

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

Our Product Team  

RELEX Product team is pivotal in ensuring our continued growth. We build industry-leading products that fulfil the needs of world’s largest and most advanced retailers and manufacturers. Our products use advanced cutting-edge technology like AI and ML while being user-friendly and efficient to use for the thousands of users we have. We have the happiest customers of our industry, and our customers couldn’t run their daily operations without RELEX. What’s more, through optimizing our customers’ supply chains, we save 11m kg of food waste every year. We are proud of our culture: we have a strong, talented, and ambitious team who don’t take themselves too seriously and have lots of fun together. 

The RELEX team is growing in the United States and is looking for a full-time Program Director, Space and Assortment. 

Location: US (must live and work in EST/CST). With this role you have the option of working 100% remotely from the US. Strong preference for candidates based in Atlanta.

Your main responsibilities will be owning and guiding the development of our solution suite to meet the needs of our largest customers. As a Program Director, you will responsible for ensuring the successful development and deployment of pre-agreed capabilities we are developing for our customers. You will be the link between our customers and our R&D teams – with a close working relationship with our implementation consultants, owning the communication to and from the client, and being the north star for the development of those capabilities with RELEX’s development teams. By building senior (Director, CX Suite) customer relationships, setting out the product strategy, negotiating escalation regarding scope, resource and commercials, and ensuring our meet the KPI expectations of both RELEX and the customer. Ensuring all timelines are met by overseeing R&D plans, alignment to the wider development roadmap and communication to senior RELEX stakeholders. 

This is an ideal role for an entrepreneurial-minded individual who wants to be part of building a success story and to play a key role in our future growth. You are self-motivated and willing to take on new challenges. You will join an ambitious team of smart people; all committed to RELEX’s success. RELEX, in turn, does its very best to take good care of its people. 

Travel will be required to visit customers on a regular basis or occasionally to meet with the RELEX teams in our other offices. 

Key responsibilities and accountabilities: 

  • Coordinating the communication and development strategy of a portfolio of development initiatives spanning different customer accounts. Tasks include:
  • Accountable for the initiative roadmap, as it relates to specific customer commitments and development, working closely with stakeholders in Product & Technology teams
  • Accountable for roadmap communication and reporting to customer accounts
  • Responsible for creating and maintaining customer relationships with key stakeholders (Director and CX Suite level)
  • Ensuring that all stakeholders are adequately informed of roadmap progress internally & externally
  • Guiding and agreeing the communication plan, including internal and external steering group meetings
  • Accountable for development scope alignment with customer account and ensuring that feature development will meet their needs  
  • Acting as an escalation point for key decisions or bottlenecks from the customer team
  • Acting as an escalation point for key internal strategic decisions such as resourcing  
  • Participating and supporting sales process to agree appropriate timelines, resource requirements, and project approach
  • Participating and supporting account strategies and driving forward long term goals  
  • Attending suitable industry or RELEX events if needed
  • Attending training and developing relevant knowledge and skills 

Key requirements: 

  • Experience leading multiple successful IT system implementations within large Retail IT landscapes
  • Experience of senior positions on governance or steering committees  
  • Experience managing a complex network of internal and external senior stakeholders
  • Experience presenting, consulting and influencing/guiding senior audiences on change management practices  
  • Effective leadership, relationship management, interpersonal and communication skills
  • Ability to interact confidently with customer stakeholders, influence and negotiate
  • Strong risk analysis and risk management plans; proactively mitigating risk, and steering the strategic direction of projects appropriately  

What we consider a strong plus: 

  • Qualified to degree level OR sustained (+10 years) experience of working in the retail industry leading IT systems development
  • Entrepreneurial attitude with interest towards growing the business
  • Merchandising & Space Industry knowledge
  • Experience with a grocery / CPG / FMCG retailer or supplier
  • Ability to understand Supply Chain & Merchandising systems from both business and IT perspectives
  • Any other languages at a high level of competency
  • Any Product Management qualifications

What we offer you in return:

  • An international career and learning opportunities in a rapidly growing software company
  • A fun, ambitious, and committed team of smart people to work with
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • A position where you can help retailers fight against food waste

Our US Office: 

RELEXians can be found around the world, and while we have team members working in 30 states, here, our main office is in Atlanta, Georgia. With a new, inviting and cool office space in Colony Square, when you’re not travelling to customers or working from home, you can explore all there is to do in the area or bring along your pet for a change of scenery. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities 

Across RELEX, our people are supported and rewarded. In the US, we go even further. As well as:  

  • Competitive compensation 
  • The choice to work wherever and however you are most productive 
  • 15 days of paid time off, 12 paid sick days, and 13 company holidays 

We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you). And of course we offer all standard health benefits with various plans to choose from. But that’s not all.  

We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. If you’re ready to be part of our growth, apply now. 

Are you the one we’re looking for? Apply today and become a part of our RELEX family  

You can apply by sending your cover letter and resume through the application form as soon as possible, but no later than 23rd August. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.