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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type: Full time

Department: Registration

All Locations: East Boston

Position Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.Essential Duties and Responsibilities:

  • Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
  • Coordinate the efficient patient flow within the Clinical Department.
  • Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

    Qualifications and Requirements:

    • HS Diploma/GED.
    • Minimum of 1 year customer service and/or administrative experience.
    • Excellent written and verbal communication, judgement, and problem solving skills.
    • Bilingual fluency Spanish/English required.
    • Knowledge of medical terminology and experience working with electronic medical record technology a plus.
    • Proficient in Microsoft Office Suite.