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Assistant Bell Captain

4 months ago

Honolulu, United States Hilton Hawaiian Village Waikiki Beach Resort Full time
Description

The Vacation Ownership at the Hilton Hawaiian Village is looking for its next Assistant Bell Captain This is a perfect opportunity for someone that has leadership skills to supervise day to day operations of the Bell and Guest Services department. The ideal candidate will have strong hotel operations knowledge and thrives in a fun and fast environment. Come and see why Hilton is named the #1 best place to work at one of the most beautiful resorts in Honolulu.

Classification:  Full TimeShift:  AM/SWING/PM- Various. Must have availability to work weekdays, weekends and holidays.

What will I be doing?

As an Assistant Bell Captain, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assists Bell Captain in duties. 

Meets staff as they greet and escort arriving and departing guests.

Transports guests' luggage, and acquaints each new guest with their room location and features.

Retrieves guest items from cars, buses, vans and carts.

Escorts guests to accommodations, visually inspects room, telephone and notes deficiencies such as towels to housekeeping immediately.

Trains, supervises, schedules and assists in evaluating staff.Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Hourly range: $17.18-$21.47 per hour

Source: Hospitality Online