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Associate Account Manager

2 months ago


Palo Alto, United States Navan Full time
  • As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs.
  • This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.
  • Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
  • Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
  • 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
  • Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
  • For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation.
  • Target incentive compensation for some roles may include a ramping draw period.