E-commerce Specialist

1 month ago

Orlando, United States Save the Manatee Club Full time

Hours: 8 a.m.–5 p.m., Monday–Friday with flexibility for the right person 

Overview: Save the Manatee Club is excited to welcome a motivated and detail-oriented E-commerce Specialist to our team. In this role, you will manage our online store, ensuring a seamless shopping experience for our supporters, and support our mission to protect manatees and their habitat through effective online sales strategies.

Key Responsibilities:

E-commerce Management:

Online Store Maintenance: Manage and update product listings, descriptions, and pricing on our online store. Inventory Management: Monitor stock levels, coordinate with suppliers, and manage inventory to ensure product availability. Track and supervise inventory for other departments. Order Processing: Process and fulfill online orders, ensuring timely and accurate delivery. Customer Service: Respond to customer inquiries and resolve issues related to online orders, providing exceptional support.

Marketing and Promotion:

Campaign Management: Plan and execute e-commerce marketing campaigns, including email marketing, social media promotions, and online advertising. Content Creation: Develop engaging content for product listings, promotional materials, and social media posts to drive sales and enhance brand awareness. Analytics and Reporting: Track and analyze sales performance, website traffic, and customer behavior to inform marketing strategies and improve the online shopping experience.

Technology and Software:

Platform Management: Utilize e-commerce platforms and software to manage the online store, process orders, and track inventory. Tech Skills: Demonstrate an intermediate level of tech skills and the ability to learn new software quickly. Policy Development: Develop and maintain policy and procedure documentation for e-commerce operations.

Collaboration and Support:

Team Collaboration: Work closely with the development and operations teams to coordinate promotions, product launches, and other initiatives. Flexibility and Patience: Adapt to changing priorities and handle unexpected tasks with patience and professionalism.

Qualifications:

Strong organizational skills and attention to detail. Ability to prioritize tasks effectively. Excellent communication and interpersonal skills. Proficiency in e-commerce platforms, such as Shopify or WooCommerce. Intermediate tech skills and an adaptive learner of new software. Previous experience in e-commerce, online retail, or digital marketing is a plus. A commitment to the mission of Save the Manatee Club. Honesty and transparency in all dealings; we value individuals who are willing to learn and grow. We seek team members who are confident in their abilities and have a willingness to be transparent about successes and mistakes. Must be willing to ask questions to prevent undue wasting of time or resources. Flexibility and patience are needed to handle a dynamic work environment and unexpected challenges.

Benefits:

Hourly wage starting at $16.00/hr Flexible scheduling available Paid time off and holidays Professional development opportunities Supportive and mission-driven work environment Ancillary benefits

Application Process: To apply, please send an email with your resume and a cover letter explaining your interest in the position and your relevant characteristics to work@savethemanatee[dot]org. Please include "E-commerce Specialist Application" in the subject line. Applications will begin being reviewed around July 15th, and contact will be made by August 1st. We kindly ask that you refrain from making unsolicited phone calls.

We are looking forward to welcoming a new team member who is as passionate about our mission as we are. Join us and help make a difference in the lives of manatees and their habitat. We look forward to reviewing your application

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