Head of Operations

3 weeks ago

Honolulu HI, United States Kamehameha Schools Full time

Director, HR Operations Employee Type
Regular Recruiting Start Date
Yes Recruiting End Date
Mahalo for your interest in Kamehameha Schools. If you are looking for an opportunity to utilize your skills and talents and grow in your profession, while serving and strengthening our Native Hawaiian community, we would love to have you join our ʻohana
Provides leadership and direction to the areas of Employee Benefits and HR Service Center as a member of the HR leadership team involved in broad based human resources related discussions and decisions. Drives and executes the strategic development, management and leadership of HR operations including Benefits, Leaves Administration, and the Service Center. In alignment with KS’ People Strategy, ensures HR Operations programs and initiatives enhance talent attraction, engagement, and retention. Drives HR process improvements through effective use of data and analytics and change management techniques that increase operational efficiencies across HR and self-service capabilities throughout the organization. Through effective partnership across HR, drives service and program innovation aligned with HR best practices, operational excellence, and efficiency, which provides values to customers. Serves as a member of the HR leadership team to ensure programs and initiatives are in line with strategic priorities with a focus on improving employee engagement, communication, and leadership.
Vision, Strategy, Planning, and Execution
Provides strategic leadership, vision, planning, and execution to promote efficiencies and enhanced productivity, and provides effective HR service delivery systems, processes, and practices.
Identifies opportunities for continuous improvement and service delivery excellence across HR by researching and recommending the adoption of appropriate best practices.
Champions and facilitates change management and engagement with HR customers.
Foresees and addresses future opportunities and threats, effectively manages change, and creates a culture of performance and accountability.
Mitigates risk and exposure through analysis and planning, including change management, transition strategies and knowledge transfer/training as required.
Drives the development and implementation of a Benefits strategy aimed at enhancing talent attraction, engagement, and retention initiatives, ensuring alignment with organizational goals.
Collaborates with HR leadership team to set annual goals and objectives consistent with organizational strategies. Develops function-specific plans, priorities, and goals in support of broader HR objectives.
Provides thought leadership, technical expertise and consultation to organizational leaders and their staff on shared services decisions and policy interpretations.
Guides the team in establishing best practices for standardization, while promoting the mindset of continuous improvement.
Establishes robust vendor management programs that align with the People Strategy, ensuring that partners uphold KS values and meet benchmark performance.
Drives process optimization to enhance user experience for all HR stakeholders (i.e., Manages benefit program delivery and communication to ensure employee comprehension and appreciation of KS offerings.
Provides oversight and leadership to operational teams, ensuring adherence to Service/Operational Level Agreements and key performance indicators.
Directs the design and implementation of end-to-end HR processes and compliance controls, leveraging performance data to drive continuous improvements.

Development and Capacity Building
Develops and implements standardized processes within the shared services model to consistently deliver quality HR services.
Implements robust controls to ensure strict compliance with HR operations, adhering to organizational policies, data privacy, and federal/state regulatory requirements.
Designs a cost-effective roadmap for HR records management, aligned with established retention policies.
Develops proactive approaches to systematically capture and leverage data, facilitating efficient problem-solving and meeting business needs.
Bachelor’s degree in Human Resource Management, Business Administration, Organizational Development, or related field; Minimum 8 years of related experience in a progressively responsible HR role; Minimum of 3 years of experience leading teams and managing people.
In-depth knowledge of HR, payroll, and compliance including federal, state and local laws.
Experience designing HR processes for large, complex, multi-location organizations.
Skilled in project and process management, with attention to detail and ability to handle multiple tasks.
Experienced in cross-functional teams, including the ability to manage collaboratively across cultures.
Excellent communication skills, both written and oral, with a quick grasp of business objectives.
Skilled in gathering qualitative and quantitative data and analyzing information from diverse sources, drawing conclusions, and generating solutions.
Master’s Degree in Human Resource Management, Business Administration, Organizational Development, or related field.
Previous experience with both defined benefit and defined contribution retirement plans.
Demonstrated proficiency in organizational development, change management, and/or HR in Hawaii’s business and labor market, ideally within educational institution or non-profit.
Frequently sits, perform desk-based computer tasks and grasp light or fine manipulation, talk or hear.
This position may involve traveling to various locations, including neighbor islands to conduct business.
Work is conducted in an office environment and may require work to be conducted in non-standard workplaces.
Work is typically conducted Monday through Friday at normal business hours.
For Internal Use Only: #LI-CAR #LI-Hybrid
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@ksbe.Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Our commitment lies in fostering a positive work environment and equipping employees with the necessary resources to excel every day. Our Total Rewards Program embodies KS's dedication to the physical, mental, and financial well-being of our employee ʻohana.

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