Customer Account Manager

3 weeks ago

Jamestown ND, United States CLAAS Full time

Job Description: The Customer Account Manager is responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers. This role plays a pivotal role in liaising between internal departments such as parts, service, finance, etc. to ensure a holistic support for accounts / customers within the assigned territory. The position develops the sales territory for future growth and maintains relationships within given guidelines and provides after sales product follow-up and supports equipment operations as needed. Responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers. Responsible for the attainment of targeted retail (new and used equipment) and service sales and the promotion of products and customer relations for the company within assigned territory.Responds to customer queries and identify new business opportunities among existing customers.Role with actively liaise with cross-functional internal teams to improve the entire customer experience.Strategically supports accounts / customers in finding the best solution for their farm based on their circumstances and needsOutbound pro-active calling to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence.Managing and building up the relationship along the entire customer lifecycle (sales – new and used, service, parts) with focus and understanding of the customers’ needs.Responsible for the implementation of approved marketing tools to strengthen product and market knowledge to improve retail sales results.Responsible for customer relationship management, including factory visits; or assists with coordination of field demonstrations and trainings.Achieves and/or exceeds annual marketing plan while meeting goals within allocated budget guidelines.Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. Demonstrates regular and punctual attendance at the assigned work location.Note: This position includes extensive travel – a valid driver’s license with verifiable continuous safe driving history is required.Some extensive stays may be required in support of marketing and farm show activities during peak seasons. Your profile:4 year College Degree in Agriculture or related field or equivalent experience, required. Minimum of 2 years’ experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer, preferred.Must have solid knowledge about farming business and the economics that drives farmers’ decision making..Prior experience using CRM tools (e.g. salesforce) to document customer touch points and build account pipelines.Must have excellent written and verbal communication skills.Excellent problem analysis and problem solving skill set.Knowledge of CLAAS products and retail finance process a plus.Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.

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