Customer Support: Medical Scheduler

4 weeks ago


Grand Rapids MI, United States EPS Security Full time

EPS has an opening for Service Scheduler. This person is responsible for scheduling service tickets and ensuring the customers receive timely responses to their requests. Manage incoming and existing service requests from customers and schedule tickets for the appropriate technician. Ensure all appointments are scheduled efficiently, with consideration for technician and parts availability and customer needs.
Quickly and accurately gather all necessary information from customers to create service tickets with detailed notes.
Work with Service Supervisors to ensure all service requests are handled promptly and efficiently, provide updates on status of service requests and escalate issues as needed to Service Supervisors or the Service Manager.
Provide exceptional customer service, be courteous and professional in all communication with the customer.
Work with other departments such as Tech Support, Install, and Customer Care to ensure customers’ needs are appropriately handled.
Work with subcontractors to coordinate service requests for out-of-area customers.
Analytical abilities required to analyze alarm data and research complaints/ inquires.
Must be efficient in Microsoft Programs.
A robust benefit package (healthcare, dental, vision insurance, life and LTD)
Tool reimbursement
Cell phone reimbursement
Education reimbursement
Paid time off and company holidays
Our paid, in-house and on-the-job training provides opportunities for continued career advancement. Our technicians are always developing their skills, completing high-level industry certifications, such as FAST and NICET, and undergoing alarm education in our very own EPS Training Center. What began as a local security company quickly developed into a state-wide operation. At EPS Security, our employees are the backbone of our safety operations. A note to veterans: Nearly 25% of all EPS employees are Veterans of the armed forces. We’re proud to employ veterans and encourage your application


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