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Customer Support Specialist Lead

4 months ago

Grand Rapids, United States ZGB Insight Full time

**Culture** | Privately held, entrepreneurial company that acts like a public company.
- **Team** | Strong, tight knit team that works together to achieve and exceed company goals.
- **Strategy** | We are built to WIN TODAY; come pour gasoline on the fire.
- **Career** | We have grown three times over - with growth comes opportunity.
- **Growth** | Join and have a key role to support growth by driving customer care goals.
- **Position Title**: Customer Support Specialist Lead
- **Location**:Grand Rapids, MI
- **Target Compensation**:$60,000 - $70,000
- **Must Haves**:

- Associate or bachelor’s degree in communications, business, or related field
- Experience Range:

- 2-4 years of experience in Customer Service Leadership or related role (Process not people)
- Demonstrated proficiency in project management (project management skills are key to this role)
- Ability to influence without authority
- Experience leading cross-functional projects related to customer service enhancements
- Demonstrated experience in onboarding new systems and technologies
- Excellent written and verbal communication skills
- Proficiency in Microsoft Suite (Excel, PowerPoint, Word, Power BI a plus)
- Foundational data analytics capabilities
- Ability to adapt to a fast-paced and dynamic work environment
- eCommerce experience
- Nice to Haves:

- Experience with AI Customer Service platforms
- Retail/DTC experience
- Zendesk/Gorgias experience

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance

Work Location: In person