Client Service Representative

2 days ago

Paso Robles CA, United States MarBorg Industries Full time

Customer Service Representative / Paso Robles
Non Exempt, Full-Time /Onsite
00 per hour.
Interfaces with customers to ensure their needs and concerns are handled with quality service and timely response, Dispatcher responsibilities that will support the driver team, in addition, responsible for communicating with drivers to assist with problem resolution while on route and is a critical role in achieving total customer satisfaction. The dynamic individual will be highly organized and confident in their ability to develop driver and customer relationships to successfully manage expectations through timely, effective, and clear communication in a professional manner

Professionally handle a high volume of incoming phone calls and call customers for the purpose of taking and requesting orders for all products serviced by the Paso Robles team.
Dispatches as needed to respond to incoming service orders and service issues. Work with drivers directly in relaying dispatched orders, new assignments or in receiving in-field issues. Utilizing GPS systems to locate drivers in the field.
Ensure maximum productivity by successfully routing vehicles, assigning loads to drivers based on designated route/area, driver location and equipment.
Processing orders and modifications to existing service as they come in for all items relating to the portable restrooms, fencing, event restrooms and event fencing.
Audits paperwork to ensure that service required was received by the customer.
Assist with prorating of work order for billing.
Uses database system to gather and input notes in customer accounts.
Meets or exceeds service quality and productivity goals set for the position.
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Audit paperwork and help trouble shoot problems as they arise. Handle changes and modifications to existing services. Work with other departments when necessary to ensure customer satisfaction and service.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of 2 years of experience in a high-volume Call Center is required.
Proficient in building trusting relationships with customers and being attentive to their needs.
Professional phone and email etiquette is required.
Keying data entry efficiently and accurately with proficiency in typing/keyboard is required.
Knowledge of billing.
Work efficiently and effectively, both independently and as a team, to meet MarBorg’s customer service standards.
Proficiency in the use of MS Outlook, Excel, and Word with ability to navigate multiple software applications while assisting drivers and customers.
Bilingual English and Spanish skills a plus.
and two years of related customer service experience required.
Making Good: Takes responsibility and ownership for a problem, project, or issue.
Treating Our People Well: Proactively seeks and finds ways to provide extraordinary service. Takes initiative to preserve and improve our local environment for future generations. Attention to Detail, Customer Service, Interpersonal Skills, Problem Solving, Quality, Teamwork

LANGUAGE SKILLS
Ability to read and write English and Spanish, interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. They should also be able to speak English and Spanish effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to deal with problems involving several concrete variables in standardized situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

19-24 Hourly Wage

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