Client Service Representative

2 weeks ago

London KY, United States Genuine Parts Company Full time

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
•May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
•Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
•Orders items to ensure appropriate inventory levels are maintained for customers.
•Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
•Determines the most cost effective shipping method for customer orders.
•Partners with Account Representatives to ensure customer satisfaction.
•May pull inventory and prepare order for shipment to customer.
•Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
•Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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