Director, Client Solutions

Found in: Jooble US O C2 - 2 weeks ago

Washington DC, United States U.S. Green Building Council, Inc. Full time

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Director, Client Solutions

Full Time Full-Time Remote, US

7 days ago Requisition ID: 1072

Salary Range: $100,000.00 To 120,000.00 Annually

TheU.S. Green Building Council (USGBC) is a global, nonprofit organization basedin Washington, D.C., working to improve environmental sustainability, humanhealth, and resilience in the built environment through its programs and ratingsystems including LEED. Today, people in over 150 countries and territorieslive, work, and learn in LEED certified buildings, communities, and cities thatprotect health, climate, and natural resources, and enhance quality of life.

Specific Responsibilities:

  • Business development and outreach efforts for assigned LEED commercial building product offerings and market sectors, proactive technical sales for new and existing customers, and escalation management with senior leadership
  • Introduce and present solutions to potential and existing customers, with a thorough understanding of their needs and requirements, through program demonstrations and modified training sessions
  • Collaborate with regional Market Transformation & Development leads on engagements with USGBC’s stakeholder base around core programs and cultivate technical business opportunities through project registration and successful certification
  • Track and report business function interactions with customers during onboarding, closing, and contracting at appropriate points in the sales cycle
  • Educate the marketplace by effectively communicating technical requirements through written, verbal, and in-person meetings or workshops with project teams
  • Act as a resource for the organization by providing internal market intelligence for assigned sectors and identifying drivers for customer decisions. Be a subject matter expert in such markets through peer articles, industry conference presentations, and technical content review for green building resources developed by USGBC
  • Collaborate with other USGBC and GBCI departments and program managers to determine how products and services could be made or modified to suit customers' needs
  • Working with the Standards Development and Product Management teams, help develop educational content in support of new program roll-outs and/or technical product updates and facilitate internal staff learnings and trainings
  • Meet with and regularly present USGBC’s and GBCI’s portfolio of products, including updates and new product launches to customers
  • Act as focal point for technical issues and accountability to customers. Shepard activities and inquiries through the proper channels within the organization
  • Participate, and lead when appropriate, USGBC trade shows and customer events where integrated building solutions are a key element or value proposition
  • Work closely with marketing and business functions to develop effective sales tools for response to customer and related inquiries
  • Provide input into strategic decisions that affect the functional area of responsibility and operations, coordinating with department heads as needed
  • Maintain respect and goodwill of USGBC customers while reaching a resolution that works for all

Education & Experience Requirements:

  • Bachelor’s degree in Architecture, Engineering, Planning, Building Operations, or Environmental Science required
  • 8-10 years’ experience in green building and sustainable design
  • 5-7 years’ experience directly working on a variety of high-performance building projects, including LEED projects (LEED offerings only)
  • 5-7 years’ experience in customer relations and support
  • LEED AP with specialty (or applicable product credentials) 

Other Preferred Requirements:

  • Master’s Degree in relevant field
  • 3-5 years’ experience in project and/or team management 
  • Passion and commitment to green building marketplace transformation by encouraging and accelerating global adoption of green business practices through various sustainability standards, tools and performance criteria
  • Excellent communication skills (writing, speaking, and presenting)
  • Self-starter, detail-oriented, organized, and able to prioritize
  • Demonstrated ability to responsibly manage multiple tasks simultaneously
  • Excellent analytical and problem-solving skills
  • Ability to think systematically and plan, excellent with meeting deadlines

Details:

  • Full Time, permanent, salaried, benefits-eligible, exempt status
  • Location: 2101 L Street NW, Washington, DC or remote 
  • Hours: Monday through Friday, 9:00 am to 5:30 pm EST, 40 hours per week, including occasional evenings
  • Travel – upon request and approval
  • USGBC is an equal opportunity employer

Employees work for an established mission-based and member-driven nonprofit organization with a compelling vision, non-profit competitive compensation commensurate with experience and skill level, generous benefits package, 401k matching and comprehensive health insurance.

The headquarters office is a LEED Platinum commercial interior space in a LEED certified building in the LEED Platinum certified central business district in the first LEED Platinum certified city, Washington, DC. The office serves as an example for green design and construction products and practices. It is close to public transportation and incorporates many healthy and environmentally friendly features.

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