Front Desk Clerk

Found in: Jooble US O C2 - 2 weeks ago


Charlotte NC, United States The 14th Street Y Full time

Job Purpose: Serves guests by completing registration; controlling room assignments. Duties:

  • Welcomes guests by greeting them; answering questions; responding to requests.
  • Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guests to room by showing location on hotel map; calling bellhop.
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges; computing bill; obtaining payment.
  • Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
  • Secures guests' valuables by placing valuables in safe deposit box.
  • Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening
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