Retail Sales Floor Lead

2 weeks ago

Coralville IA, United States White House Black Market Full time

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.
The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.


• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.


• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.


• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.


• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.


• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.


• Trains, coaches and assists with locate fulfillment and selling.
Motivates and inspires store team, promoting a shared vision while modeling core values.


• Communicates with store teams and Store Management to effectively lead positive change.


• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.


• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.


• Supports, implements, and provides follow-up for all training programs, seminars, etc.


• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.


• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.


• Ensures that Store Team adheres to all employment practices and policies.
This position may be found in multiple brands. Some duties may vary from brand to brand.
1+ year retail or sales management experience preferred


• Must be 18 years of age or older


• Knowledge of administrative aspects of store operations


• Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Constant Walking/Standing- 67-100% of 8-hour shift


• 1-33% of 8-hour shift


• Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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