Senior Program Manager

2 weeks ago

Rockville MD, United States Abt Associates Inc. Full time

Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt. Only by sharing our commitment and energy do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints – joining Abt means access to exceptional thinkers at the top of their game.
Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. As the Senior Program Manager, you will work closely with Abt’s Healthcare Portfolio Vice President and agency-specific Client Account Leads to manage day-to-day operations of the portfolio and support execution of key client projects. You are responsible for protecting the current client base, managing the delivery of client-centric solutions, demonstrating an understanding of the clients’ unmet needs and supporting portfolio operations. The Program Manager applies their client and domain-specific knowledge to help Abt tailor solutions, working across the firm with the capability organizations, the corporate business development organization, and Abt departments to ensure client success, contract growth, and financial performance.
General Operations
Plan and monitor day-to-day operations to ensure smooth progress across operational and financial activities toward strategic goals.
Oversee portfolio-wide projects and initiatives; bring together stakeholders and help drive decisions.
Provide project planning and management for portfolio projects and initiatives, including annual account planning processes.
Disseminate information and communicate ideas on behalf of the Portfolio and Account Leads to internal and external stakeholders.
Provide ad-hoc analysis and decision support.
Develop and/or document internal processes for communications, operations and other portfolio needs with appropriate team members.
Project Delivery
Manages day-to-day client interactions with stakeholders. Works closely with Project/Task leads to ensure delivery teams meet all contract obligations/deliverables. Serves directly as Project/Task lead on specific contracts where appropriate.
Identifies and escalates project delivery risks by delivering regular project health reviews to the client account lead.
Manages relationships with the Government’s key contracts staff. Supports critical client conversations on projects and captures, to include helping to understand and interpret the “voice of the customer”, manage issues, address points of customer dissatisfaction, and gain the customer's assessment of Abt performance.
Partners with portfolio lead, client account leads, client solutions architects, project leads, and business development executives to develop and execute growth strategies, including building and executing on a pipeline of opportunities (e.g., also assists in building strategic relationships with other firms, consultants, and organizations.
helps to craft effective capture and win strategies and frequently serves on proposal color review teams to ensure that win strategies are incorporated into proposals.
Works with Abt’s Marketing and Communications Team to create and maintain relevant marketing materials, including social media and website content.
Senior Program Manager: Bachelor’s Degree + 12 years of relevant experience or Master’s degree + 10 years of relevant experience or PhD + 8 years of experience OR the equivalent combination of education and experience.
~ Program Management Director: Bachelor’s Degree + 15 years of relevant experience or Master’s degree + 12 years of relevant experience or PhD +10 years of experience OR the equivalent combination of education and experience.
~5 – 7 + years of relevant Project or Program management experience is required, including running large complex federal contracts
~ PMP certification is strongly preferred.
~ Direct knowledge and experience working with CMS is required.
~ Extensive knowledge of and experience working with various contract vehicles and the federal procurement and acquisition process.
~ Demonstrated success expanding client relationships and achieving financial and growth metrics on a portfolio of project-based work.
~ Ability to coordinate and build relationships with diverse stakeholders and client executives.
~ Commitment to Abt’s values and its mission to improve health and well-being for people worldwide, and to Abt’s commitment to centering equity as the cornerstone of our identity.

Our innovative programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development.
Local candidates strongly encouraged to apply. 
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