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IT Technical Support Summer Intern

2 months ago

Lincoln NE, United States Ameritas Full time

This position requires daily in-office presence.  
Ameritas is seeking an  IT Intern to drive the business by providing desk side support for IT endpoint equipment. This is accomplished through installation, maintenance, and problem diagnosis of PC hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone and email communication, and hands-on support, and other tasks as assigned. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and resolution to their issues and requests.
 
We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.
 
This internship will begin in Spring (March, April, May) 2025. This is not a summer internship, as we are seeking an intern for a year-round experience working 12 months (or more). Hours are flexible and can be near full time during the summer, and part time (15-25) during the school year.
 
Execute associate moves with building services.
Prepare and deploy PC equipment.
Follow up on PC equipment to be returned by remote associates.
Assist with the disposal of retired equipment.
Perform simple tasks in support of assigned projects and work orders.
Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
Respond to service requests in IT Service Management tool.
This position does involve moving computer equipment including monitors and desktop CPU's. Must be actively enrolled in an IT degree program at an accredited institution. Both associate and bachelor level undergraduate students will be considered.
Interest in IT infrastructure, endpoint support, engineering, or security is desired.
Able to commit to a 12-month (or longer) internship with hours including:
Part time during the school year (15-25 hours)
Full time during the summer (30-40 hours)

Our company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
We’re committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
This internship is benefits ineligible.
We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.