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Operations Manager
1 month ago
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile. Department Summary The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. Job Duties and Responsibilities This is an exciting opportunity to independently manage a complex business while building a career path to multi-site senior-level leadership opportunities. As the senior site leader, the Operations Manager is responsible for the overall success of the facility by directing employee activity to achieve performance goals. If you are a strong leader with management experience, excellent interpersonal skills, and a customer service focus, then this management role is a great opportunity to advance your career As an Operations Manager, you will be responsible for overseeing facility operations while leading, mentoring, and directing managers and service technicians. Key Responsibilities:
- Directing employee activity, which can involve hands-on guidance in the field, to achieve performance goals for the location
- Building a high-performance work team to deliver an advanced level of quality and service in all daily activities
- Working in conjunction with senior leadership and utilizing financial data to drive performance improvements
- Creating excitement and engaging all employees in new business opportunities and strategies
- Generating programs and practices that deliver a high level of customer satisfaction
- Creating, fostering, and maintaining strategic business relationships within the market, region, and company
- Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
- Ability to effectively respond to and interact with staff at all levels of the organization;
- Excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
- Willingness to work flexible schedules including weekends, holidays, and evenings
