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Operations Manager

2 months ago

San Jose, California, United States RESA Power Full time

Position Overview: The Operations Manager is dedicated to overseeing the assigned facility's performance. This role emphasizes profitability, operational efficiencies, and identifying opportunities to guide the current workforce while formulating and executing strategies for growth and optimal business practices within the designated location.

Key Responsibilities:

  • Manage the daily operations of the assigned facility or department, addressing local business matters such as customer inquiries, employee concerns, and facility challenges.
  • Oversee the recruitment and training processes for direct reports, including conducting interviews, completing performance evaluations, and setting professional development objectives.
  • Provide mentorship and coaching to a team of technicians; evaluate performance quality and develop training plans for team members to ensure motivation and productivity.
  • Recommend actions regarding promotions, transfers, hiring, or termination of staff members.
  • Coordinate work schedules for the local team and manage larger project schedules in collaboration with other managers.
  • Utilize industry expertise to present technical and practical solutions to both internal and external clients; prepare and assess quotes, conduct job site evaluations, and review test reports while ensuring quality audits.
  • Build and maintain strong relationships with internal and external customers, ensuring all communications reflect a high standard of customer service.
  • Review job performance to ensure alignment with profitability targets.
  • Collaborate with management to foster continuous improvement initiatives within the business.
  • Prepare various reports as assigned.
  • Work with Health, Safety, and Environment (HSE) teams to establish effective safety records and practices to mitigate company risks.
  • Flexibility in working hours may be required, including weekends and holidays, to meet business needs.
  • Adhere strictly to all regulatory laws and company policies.
  • Perform other duties as assigned.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience, with a minimum of 8 years in a similar role.
  • Familiarity with industry standards such as NETA, NEC, OSHA, and NFPA.
  • Comprehensive understanding of heavy industrial, utility, large commercial, and renewable energy sectors, with the ability to troubleshoot complex business challenges.
  • Commitment to safety and adherence to electrical safety protocols.
  • Demonstrated leadership and mentoring capabilities.
  • Excellent written and verbal communication skills.
  • Able to manage deadlines and multitask effectively.
  • Customer-focused approach with a strong emphasis on accuracy and efficiency.
  • Valid driver's license required for positions involving company vehicles.

About RESA Power:

RESA Power is a dynamic organization that prioritizes its people, striving to be the employer of choice within the industry. With a talented workforce, RESA Power is committed to delivering exceptional service and ensuring the safety, performance, and compliance of electrical distribution systems. Our mission is to lead in electrical life extension products and services, with a focus on long-term partnerships and customer satisfaction.

Core Values:

  • Integrity: We uphold our commitment to professionalism and ethical conduct.
  • Customer Orientation: Our customers are our top priority, and we build lasting relationships with them.
  • Growth Focus: We are dedicated to the development of both the company and our employees.
  • Problem Solving: We embrace innovation and adaptability in our work.
  • Collaboration: We foster strong relationships within our teams and with our customers.