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Bank Agile Product Owner Lead

3 months ago

Colorado Springs CO, United States USAA Full time

Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We are seeking a talented Deposit Originations Agile Product Owner Lead.
The Deposit Originations Agile Product Owner Lead will build and maintain a best-in-class omnichannel account opening experience, enhancing USAA’s account application pull-through rate while delivering a world-class member experience. This lead position will also have accountability for risk management components for the Open an Account space, to include issue management, control testing, process mapping, and ensuring the modernized application is within USAA risk appetite. Accountable for driving decisions and prioritizing the work for the Apply for an Account backlog by collaborating with other team members, driving the modernized omnichannel application. Will partner closely with team members across Digital, Contact Center, Data, IT, and Enterprise partners.

Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on team commitments and ensuring the voice of the customer is strongly represented. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Establishes a culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous team/process improvement and quality.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

Identifies and leads existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Partners with Bank agile team to develop, translate and drive the vision and strategy to key stakeholders and Bank agile team members on Bank products to include member satisfaction. Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions.
Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the team’s backlog of work.
Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.
Drives execution of successful objective implementation for Bank products and customer experience.
requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.
Accountable for setting and delivering against Bank agile team-level OKRs.
Owns Bank agile team backlog (grooming, prioritization, and refinement).
works with the Bank agile team to estimate story size and complexity.
Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues that have a broad impact on the business.
Acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the Bank agile team from progressing on objectives.
Identifies and drives opportunities for continuous Bank agile team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.
Anticipates business and regulatory issues; recommends product, process or service improvements.
Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.

Bachelor’s degree; 8+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
~ Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
~ Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
~ Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
~ Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.
~ Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.
~ Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.


4+ years’ experience building and enhancing account originations systems at FIs or Fin Techs
~4+ years’ relevant Deposits or Payments experience using data driven tools to optimize member experience and P&L performance
~ Experience in working within a SAFe Agile framework
~ APIs, Micro Services, Cloud).
~ Analytical and problem-solving experience, familiarity with building business cases and leading performance
~ Master’s degree, or MBA
~ US military experience through military service or a military spouse/domestic partner


Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.