Automotive Service

2 weeks ago

Levittown NY, United States Westbury Jeep Chrysler Dodge Inc Full time

VIP Automotive Group of Long Island , known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.
Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Click Link below to learn more about our group and dealership –
VIP Automotive Group Automotive Service Director
Full-Time Opportunity: 5 Day Work Week
Weekend availability as needed
Monday – Friday
Working closely with our management team will provide you with opportunities for career development.
This position is well-suited for self-motivated individuals aiming to establish a strong foundation in sales.
We are currently in search of a Service Manager characterized by innovation, hard work, honesty, and interpersonal skills. The ideal candidate should thrive in a high-volume operation, optimizing profitability and ensuring customer satisfaction. Proficiency in managing all aspects of the department, along with adaptability to industry changes, is essential. Successful candidates should display a strong work ethic, team spirit, and the drive to exceed service targets. Collaboration with our management team will enable you to foster your career development. A minimum of 5 years of automobile service management experience is preferred, with a preference for experience in operating a high-volume, fast-paced department.
The Service Manager will play a crucial role in running an efficient and profitable service department by overseeing staffing, customer retention, cost controls, goal achievement, and maintenance of service records. Responsibilities also include ensuring the consistent sale of technicians' time to service customers and directing quality control efforts to guarantee correct and satisfactory completion of repairs on customers' vehicles.
Implements and maintains reporting systems as required by general management and the factory.
Monitors and controls department performance through the use of relevant reports, tracking systems, and surveys.
Demonstrates understanding of and compliance with federal, state, and local regulations impacting service operations, including hazardous waste disposal, OSHA Right-to-Know, etc.
Ensures understanding and adherence to manufacturer warranty and policy procedures.
Manages documentation, accounting for accuracy and completeness in all processes.
Tracks and follows up on parts orders with the parts manager to ensure availability.
Ensures high-quality service repairs and minimizes comebacks; conducts periodic spot checks of completed jobs for thoroughness and quality.
Stays informed about new equipment and tools, making recommendations for purchases.
Keeps customers' service files up-to-date and readily available for reference.
Addresses customer complaints promptly and in accordance with dealership guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
To excel in this role, candidates must perform each essential duty satisfactorily. Reasonable accommodations may be provided for individuals with disabilities.
Full-time
Medical and Dental Insurance
~401(k) Retirement Plan
~ Employee Discounts on Vehicle Purchases, Parts, and Service
~ Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
~ Retirement Plan

Monday to Friday

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