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Customer Service Representative
2 months ago
TEKsystems is currently hiring for a Customer Service Specialist to support account management and order processing for pharmaceutical company. This position is a contract but could turn into something long term. Applicants with experience in the pharmaceutical industry, order processing and strong excel skills are encouraged to apply. *Description:* This role is responsible for supporting sales and distribution activities. The position will serve as the primary point of contact for internal and external inquiries pertaining to clients business partners. The Customer Service Specialist is focused on enhancing the customer experience for all customers through consistent follow-up, communication, process development for improvement initiatives and professional demeanor.
- Primary point of contact for an assigned group of regional wholesale and retail partners.
- Assures optimum customer support to maintain and increase effective working relationships with trading partners.
- Analyzes incoming orders that are held up in staging to identify issues and take appropriate action to release orders.
- Support email box to assure complete, accurate and timely response to internal and external customers.
- Ensure timely processing of orders to meet company goals and customer expectations.
- Process employee orders.
- Monitors open order report to ensure that assigned account’s orders have cleared through to physical distribution.
- Ensures all customer inquiries or requests i.e. call tags, PO information and tracking requests by customers are completed in a timely and efficient manner.
- Initiate all claims: any damages, shortages or overages claim forms
- Meet minimum acceptable metrics for calls handled, orders entered, order status, hold time, and other metrics as determined by management.
- Qualifications:*
- Must have experience using Excel and ERP systems
- 3-5 Years Customer Service Order Processing
- Pharmaceutical experience highly preferred
- Account management experience
- Purchase Order
- Additional Details:*
- Monday-Friday
- 8:30am-5pm
- Hybrid schedule after training, 3 days in-office and 2 days remote
