Customer Service Representative

6 days ago


Somerset, Kentucky, United States Transworld Systems Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:

  • Assist customers with logging into, setting up, and navigating accounts
  • Provide high-levels of customer service, patience, and guidance to effectively assist with any and all questions or challenges customers may be experiencing with accounts

Requirements:

  • Previous call center/customer service experience required (technical support experience highly preferred)
  • Familiarity and savviness with Android/iPhone devices and applications
  • High levels of patience to assist non-technical customers with accounts
  • Ability to troubleshoot and resolve customers account issues with one-call resolution
  • Ability to provide a best-in-class customer service experience
  • Friendly and able to communicate effectively
  • Experience using various communication tools (voice, chat, email)

What We Offer:

  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays


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