Customer Service Representative

2 months ago


Somerset, Wisconsin, United States Uline, Inc. Full time
About the Role

As a Customer Service Representative at Uline, Inc., you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to process customer orders and inquiries in a collaborative call center environment, utilizing world-class technology.

Key Responsibilities
  • Process customer orders and inquiries in a timely and efficient manner.
  • Communicate with customers via phone, email, and chat to resolve their queries and concerns.
  • Help customers navigate Uline's website and online ordering system.
  • Become a product and solutions expert by learning about Uline's offerings and providing accurate information to customers.
Requirements
  • High school diploma or equivalent.
  • Bachelor's degree preferred.
  • Prior customer service experience is a plus, but we will provide training to ensure you can provide legendary service to our customers.
Benefits
  • Complete medical, dental, vision, and life insurance coverage.
  • Flexible Spending Accounts and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals, and profit sharing.


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