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Hotel Guest Service Agent Full Time

2 months ago

Glen Allen VA, United States Homewood Suites Glen Allen Full time

Organizational Structure: 

Operations
Supervision:None
Pay Structure: Paid Bi-weekly

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us
Why Should You Work for Shamin Hotels?
In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more
With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. We look forward to welcoming you to the Shamin Hotels family
If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Transmits and receives messages using equipment such as telephone, fax and switchboard.
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. 
Keeps records of room availability and guests’ accounts.
Posts charges such as room, food, liquor or telephone by hand or machine.
May make restaurant, transportation or entertainment reservations for guests.
May deposit guests’ valuables in hotel safe or safe-deposit box.
May order complimentary flowers or Champaign for special guests at management’s direction
Understands and enforces the hotel company credit policies.
Accounts for all cash and makes deposits in accordance with hotel and company policies.
Communicates effectively with other front office and hotel departments.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Cross sells other Shamin Hotels.
Team Up: Be Golden, Collaborate and Help Others Succeed.
• Working quickly without compromising quality.
● Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds.