Customer Support/Office Operations

3 weeks ago


Jacksonville FL, United States Renaissance Windows And Doors Inc Full time

Customer Support Representative- Renaissance Windows and Doors
Provide customer support services to customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. Must have strong computer skills.
Ability to interface with management team, sales and operations.
Proficient with Word, Excel & PowerPoint
Collect data from Operations and Sales to prepare RFQ’s and quotes with accuracy in a timely manner.
· Call Customers as required for quote approvals, parts, statuses, freight charge approvals
· Creating, Scanning and filing all Sales orders.
· Answer customer inquiries about order status, cost proposals, account balances and all other general information.
· Additional responsibilities may include assisting with shipping and receiving documentation, and accounts receivable collections.

Complete required documentation for shipping materials.
· Verify items shipped and received against Customer Orders and Company Purchase Orders information.
· Perform tasks in accordance with, quality and regulatory requirements. Adhere to security and safety policies.
· Perform additional administrative duties as required such as answering incoming phone calls.

Renaissance Windows and Doors team members are eligible for medical insurance, life insurance, dental and vision insurance, paid holidays and vacation, and 401K.



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