Technical Support and Network Management
2 weeks ago
KEY SELECTION CRITERIA
Bachelor's degree in IT or related field OR 3-8 years of Network-Infrastructure & IT technical support experience, including IT Operations Engineering OR equivalent experience.
Proficiency in Microsoft Office Products
Technical Support Level 1-3 experience
Oversee and manage the resolution of complex technical issues.
Provide hands-on support for escalated issues and ensure a timely resolution.
Analyze trends in customer support issues and develop proactive solutions to minimize recurring problems.
Ability to work independently, with limited required direction and guidance.
Analytical and Problem-Solving Skills
Knowledge of Azure Active Directory (AAD), Active Directory (AD), O365, Cloud-initiatives.
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