Technical Support and Network Management

3 weeks ago


Jacksonville, United States TekValue IT Solutions Full time

KEY SELECTION CRITERIA

· Bachelor’s degree in IT or related field OR 3-8 years of Network-Infrastructure & IT technical support experience, including IT Operations Engineering OR equivalent experience.

· Proficiency in Microsoft Office Products

· Technical Support Level 1-3 experience

· Oversee and manage the resolution of complex technical issues.

· Provide hands-on support for escalated issues and ensure a timely resolution.

· Analyze trends in customer support issues and develop proactive solutions to minimize recurring problems.

· Ability to work independently, with limited required direction and guidance.

· Analytical and Problem-Solving Skills

· Knowledge of Azure Active Directory (AAD), Active Directory (AD), O365, Cloud-initiatives.



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