Customer Support

3 weeks ago

Jacksonville, United States Sarnova HC, LLC Full time

Company Overview:

Client Support Specialist

The primary responsibility for this Customer Support position is to ensure client satisfaction by responding to patient inquiries in an efficient, timely, and well communicated manner. The Billing Rep will be dedicated to the Jacksonville, FL client group.

This is a full-time, in-office position.

Location:

515 North Julia St.

Jacksonville, FL 32202

Overview:

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401 (k) Plan.

Responsibilities and Qualifications:

Organizational Impact:

In this role for Digitech, you are our brand ambassador for our client and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.

Essential Duties and Responsibilities:

  • Dedicated to answering and responding to daily inquiries and requests from the client; forward calls as necessary to alternate billing departments
  • Determine resolutions to customer issues while adhering to our client rules and expectations
  • Process client requests to add information to an account such as insurance or patient demographic information or edit existing information
  • Assist Department Managers in resolving client account issues by researching and/or obtaining necessary documentation from internal or external resources
  • Work with external parties, including but not limited to hospitals, insurance providers, attorneys and the patients we serve
  • Scan and mail checks to lockbox
  • Meet or exceed all production standards without sacrificing quality
  • Work internally by gaining an understanding of all departments and how they work together toward payment of all EMS claims
  • Handle correspondence via mail, email and telephone; perform other duties as assigned by management
  • Comply with all company policies and procedures; adhere to Corporate Compliance Program and Standards of Business Ethics guidelines
  • Assist senior management in identifying and implementing efficient processing methods and procedures

Skills/Experience Required:

  • Strong computer skills. Basic understanding of MS Outlook, Word and Excel
  • Minimum typing of 40 wpm
  • Must be a quick learner and willing to ask questions
  • Able to handle pressure and always maintain composure and demonstrate empathy; must display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties
  • Ability to work independently, and be accountable for your work
  • Able to handle large volumes of work while meeting tight deadlines
  • Ability to identify issues, know what questions to ask, and determine solutions
  • Excellent attention to detail and accuracy
  • Able to multi-task, and organize and prioritize tasks in order to complete all work assigned; strong follow-through is necessary
  • Must be punctual and dependable
  • Collaborative team player; able to work with all internal departments
  • Previous experience dealing with the public is helpful
  • Bilingual, English / Spanish speaking is a plus, but not required.

Our mission is to be the best partner for those who save and improve patients lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

EEO/M/F/Veterans/Disabled

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