Sap customer service support ONLY

3 months ago

Lancaster PA, United States UGI Utilities, Inc Full time

Requisition Number: 24158  At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
 
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page .
 
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services
This position is hybrid to the Denver, PA office and requires that you work in office Tuesday, Wednesday and Thursday each week.
 
Functional Analyst responsible for translating the Business requirements of Customer Accounting, Remittance, Credit & Collection, Outreach and Revenue Accounting areas into SAP IS-U FICA components of the SAP Configuration IMG (SAP Implementation Guide). This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes. Collaborates on all phases of the systems development lifecycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Acts as a subject matter expert in the SAP FICA functional area, developing strong business and system knowledge of the assigned functional area to successfully deliver a range of projects and financial related requests. Works with business unit analysts, EBT resources and other IT technical resources, to design, configure, test and implement solutions to meet changing policy, regulatory and business requirements. Performs configuration to support defined business processes/functions including the timely testing and validation of software patches released by SAP.
Troubleshoots incidents reported against IT applications. Provides 24X7 primary and/or secondary support to core applications considered business critical.
Supports the request and analysis phases of the Software Development Lifecycle (SDLC). Responsible for generating the required documentation throughout the different phases of a project. This includes creating functional specifications and test plans while providing input into project charters, project plans and estimates. Follow established change management procedures to ensure that application modifications are implemented in a way that meets internal IT controls.
Provide guidance on financial processing to other team members. Documents configuration processes and procedures for relevant SAP systems through the use of flow charts, screen shots and step-by-step instructions. Coordinates and provides thorough and consistent end-user training on relevant SAP system functionality.
IT liaison for assigned functional team responsible for status, assignments, and release planning.
Provides input and direction on business unit technology strategies.
Possess strong analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.
Possess competency to comprehend technical design specifications, work with SAP tables, SAP queries, mass update scripts and SAP debugging.
Understands project plans and is able to clearly articulate their role, project goals, and timelines. Develops project plans for small projects; partners with Project Managers to develop project plans for large projects and assists Manager with resource management.
Working knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.
suggests and leads application of new technologies.
Drives business process improvement by the identification of value-added enhancements.
Bachelor’s degree in Information/Computer Science, Information Systems, Engineering, or equivalent discipline. An Associate’s Degree in Computer Science, Information Systems or equivalent discipline plus seven (7) years of related SAP configuration experience may be substituted for a Bachelor’s degree.
Required: Six (6) or more years of functional SAP experience. Comprised of at least four (4) years of experience with SAP Utilities (IS-U / CR&B) configuration and at least two (2) years of experience supporting applications, systems or business processes with analysis, design and/or improvement focus on the following component:
SAP IS-U FICA
Preferred: Six (6) or more years of functional SAP IS-U experience in SAP IS-U FICA.
ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position). 
 
medical, prescription, dental, vision, life insurance
~ disability plans
~company stock purchase program
~ tuition reimbursement
~ As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.
 
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
 
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

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