Remote Managed Client Services Manager

4 weeks ago

York PA, United States Senior Helpers - York Full time

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW Senior Helpers culture is based on strong core values, recognition of achievements, and respect

We are actively looking for a full time Client Services Coordinator, based in our York office to support our clients in York and Adams counties.

Primary Responsibilities

* Responsible for Day 1 Intros of Caregivers to Clients in their homes
* Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
* Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
* Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state
* Updates and Maintains Client Records for all Client Services related activities
* When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
* Works with the Care Manager on any client satisfaction issues through remediation
* Perform on-call duties as assigned by the Care Manager
* Other duties as assigned.
Qualifications

* College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
* Minimum of 6 months experience in a customer service role.
* Must be willing to drive to client’s homes as needed within the territory (York and Adams Counties). May use company car for transportation.
* Must have excellent phone skills and follow-up skills with prospects, clients and client families
* Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
* Proactive problem prevention and issue resolution leadership ability
* Proficiency in Microsoft Word, Excel, Internet, and Outlook required
* Ability to learn other software programs quickly
* Ability to work independently and as part of a team
Benefits:

* Starting Salary of $42,500 to $45,000 based upon experience
* Bi-weekly performance based bonus potential
* Commission potential
* Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
* 2 weeks paid vacation + 8 paid company holidays
* On-Call Pay

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