Client Service Manager
2 weeks ago
Client Service Manager
The Client Service Manager (CSM) is responsible for managing the relationship between assigned practices and the Marketing and Business Development (MBD) Department, as well as providing support for a variety of MBD activities. This position will work alongside other Client Service Managers and Marketing, Communications and Business Development professionals under the direction of the Senior Client Service Manager and practice group leaders of the Litigation and Intellectual Property Departments (and sub-practices), and other areas as may be necessary ("assigned practices"). For the assigned practices, the CSM is the primary point of contact for all marketing and business development requests and will partner with their MBD colleagues as an integrated team to ensure the attorneys receive high quality work product and a seamless service experience. In addition to providing relationship management and general marketing support, the CSM is expected to maintain a strong working knowledge of the assigned practices' capabilities, experience, clients and individual attorneys' expertise.
Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex). This position may be located in either our Chicago, New York, or Washington, D.C. office.
Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as the MBD point of contact for lawyers from assigned practices; bringing fellow MBD colleagues into requests where needed and supporting certain activities autonomously.
- Develop and maintain strong, productive working relationships with lawyers in assigned practices.
- Develop and maintain a thorough and specific understanding of the capabilities of assigned practices, including prior experience, clients and industries served and distinguishing characteristics.
- Provide input and support on a variety of marketing and communications activities to ensure appropriate strategies and positioning are reflected such as directory listings, rankings and award submissions (Chambers, etc.), events, marketing collateral materials, and thought leadership, etc.
- Proactively identify opportunities in assigned practices for external promotion or client development activities, and work with appropriate MBD functional team members to execute on vetted opportunities.
- Support practice group leaders in the development and implementation of business and/or brand building plans.
- Manage practice marketing budgets, including regular reporting to practice leaders.
- Partnering with the pitch and proposal team and actively participate in RFP kick-off calls to help establish the response strategy for assigned practices.
- Work with the firm's public relations team to identify and leverage deals and case wins, industry trends, client relationships and other information appropriate for media outreach.
- Work with events team and attorneys in assigned practices to develop client events and proprietary programming.
- Evaluate sponsorship opportunities, potential strategic alliances, and partnerships.
- In coordination with the Business Development team, support firm-wide business development programs including: Client Feedback, Client Service Teams, and lateral partner integration, as needed.
Supervisory Responsibilities
- This position does not have direct supervisory responsibilities, but contributes to the oversight of two Client Service Specialists.
Knowledge, Skills and Abilities
- Bachelor's degree in Marketing, Business or similar field, and five or more years' related experience are required. Prior experience working in a large law firm is strongly preferred as is experience supporting assigned practices.
- Knowledge of services and capabilities of legal practices. Must develop credibility by building upon that knowledge, specific to the practices supported at Katten. Basic understanding of the business of law firms.
- Outstanding interpersonal and relationship development and management skills. Must be able to develop meaningful, substantive relationships with a diverse group of attorneys and cultivate them over time. Must be similarly skilled in developing relationships with MBD colleagues and working effectively across functions within the department.
- Strong verbal and written communication skills and the ability to communicate with courtesy and diplomacy.
- Professionalism and the ability to exercise independent judgment in the handling of complex relationships and competing priorities.
- Superior client service skills and instincts, including responsiveness, ownership, urgency, excellence, positivity and a solutions-orientation.
- Interest in working in an evolving environment and ability to maintain a positive attitude as a contributor to that change.
- Ability and availability to occasionally travel to other firm locations.
- Ability to understand and support the firm and Department's goals, services, culture and strategy in order to represent the firm and the department in a positive, professional manner.
- Required to work towards deadlines; must be able to work more than 37.5 hours per week (35 hours per week in New York) as necessary.
For our New York office, the annualized salary range for this position is $120,000 to $160,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.
We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.
Katten Muchin Rosenman LLP is an Equal Opportunity Employer/AA-M/F/SO/Disability/Veteran.
-
Client Service Manager
5 days ago
New York, United States SPS-North America Full time**Job Title**:Client Service Manager** **Reports To**: The **Client Service Manager** will report to the Client Manager, Client Director, Managing Vice President, or equivalent leadership. **Job Overview**: The **Client Service Manager (CSM)** position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for...
-
Client Services Manager
1 month ago
New York, United States S&P Global Full timeThe Role: Client Services Manager The Location: Riyadh/Dammam, Saudi Arabia S&P Global is a place to learn and grow, surrounded by the best and brightest. A place to challenge yourself and advance your career. If you’re a pioneer or a thinker, there’s a role for you to play in our mission to help accelerate progress in the world. We provide the...
-
Manager, Client Services
1 day ago
New York, United States Hartbeat Full timeWELCOME TO HARTBEAT. WE ARE COMEDY. WE ARE CULTURE. Founded by Kevin Hart, HARTBEAT is the global, multi-platform media company creating entertainment at the intersection of comedy and culture with a mission to keep the world laughing together. HARTBEAT delivers comedy through its three divisions: HARTBEAT Studios, which finances, develops and produces...
-
Client Service Manager
1 month ago
New York, United States Blake Smith Staffing, LLC Full timeThe client service team is responsible for supporting the firm in the delivery of exemplary service to a range of institutional clients consisting of Pension Funds, Insurance Companies, Financial Institutions and other Corporate & Government Investors across a number of geographic locations. The firm focuses on delivering tailored client solutions and it...
-
Client Service Manager
2 weeks ago
New York, United States Blake Smith Staffing, LLC Full timeThe client service team is responsible for supporting the firm in the delivery of exemplary service to a range of institutional clients consisting of Pension Funds, Insurance Companies, Financial Institutions and other Corporate & Government Investors across a number of geographic locations. The firm focuses on delivering tailored client solutions and it...
-
Client Services Manager
2 days ago
New York, United States The Daily Upside Full timeWho We AreThe Daily Upside is a fast-growing digital media company covering business, finance, economics, and investing. Our team of career journalists covers the events and forces shaping the global business climate with a passion for peeling back the layers of market-moving stories.Our flagship newsletter has scaled from zero to ~1 million subscribers in...
-
Client Services Manager
17 hours ago
New York, United States The Daily Upside Full timeWho We AreThe Daily Upside is a fast-growing digital media company covering business, finance, economics, and investing. Our team of career journalists covers the events and forces shaping the global business climate with a passion for peeling back the layers of market-moving stories.Our flagship newsletter has scaled from zero to ~1 million subscribers in...
-
Client Services Manager
1 month ago
New York, United States The High Companies Full timeOur dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our New York / New Jersey territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe...
-
Client Services Manager
2 weeks ago
New York, United States The High Companies Full timeOur dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our New York / New Jersey territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe...
-
Client Service Manager
1 day ago
New York, New York, United States Ascensus Full timeJOB SUMMARY Builds and maintains the relationships of qualified defined contribution retirement plans utilizing our Recordkeeping platform. Acts as a point of contact for assigned relationships, resolves team escalations, documents procedures and identifies areas for process improvement.ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable...
-
Senior Client Service Manager
1 month ago
New York, United States Merkle Full time**Senior Client Service Manager** - All Openings Location: New York, NEW YORK. Company Description: Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading...
-
Client Services Manager
1 week ago
New York, United States expand group Full timeClient Services Manager - AdTechexpand group seeks a growth-oriented Client Services Manager (Agency Partnerships) for an AdTech company based in New York.Salary: $130,000 base + commissionThe Role:We're seeking a passionate Client Services Manager to join our dynamic team. You'll be the primary point of contact for key agency partners, managing existing...
-
New York, United States Anchin Full timeJob DescriptionJob DescriptionTitle: Manager/Senior Manager, Client Accounting Services Department: Client Accounting Services (CAS) Supervises: SupervisorsRole Type: Full timeLocation: New York, NY, Uniondale, NY, or RemoteABOUT THE COMPANY:Anchin is a New York City based Certified Public Accounting and Consulting firm with a Long Island and Florida...
-
Client Service Manager, Employee Health
1 day ago
New York, New York, United States Marsh McLennan Agency Full timeClient Service Manager, EH&B Select TeamOur not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different...
-
New York, United States Liquidnet Full time**Commission Management Services | Client Service Representative [Consultant]** **Job Description** The Commission Management Service (CMS) team is responsible for managing the Commission Sharing Arrangements (CSAs) for our global institutional and hedge fund clients. We manage the marketing of CSAs and service existing CSA client relationships. In close...
-
Senior Account Manager, Client Services
3 weeks ago
New York, United States Influencer Inc Full timeROLE: Senior Account Manager, Client Services LOCATION: New York, Los Angeles, San Francisco, Chicago SALARY: $90k-$100k + bonusWho are we?We are the originators of influencer marketing.Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach.From big brand launches to...
-
Senior Account Manager, Client Services
4 days ago
New York, United States Influencer Inc Full timeROLE: Senior Account Manager, Client Services LOCATION: New York or Los AngelesSALARY: $90k-$100k + bonusWho are we?We are the originators of influencer marketing.Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach.From big brand launches to shifting perceptions and from...
-
Senior Account Manager, Client Services
3 weeks ago
New York, United States Influencer Inc Full timeROLE: Senior Account Manager, Client Services LOCATION: New York, Los Angeles, San Francisco, Chicago SALARY: $90k-$100k + bonusWho are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to...
-
Senior Account Manager, Client Services
4 days ago
New York, United States Influencer Inc Full timeROLE: Senior Account Manager, Client Services LOCATION: New York or Los AngelesSALARY: $90k-$100k + bonusWho are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and...
-
Senior Account Manager, Client Services
3 days ago
New York, United States Influencer Inc Full timeROLE: Senior Account Manager, Client Services LOCATION: New York or Los AngelesSALARY: $90k-$100k + bonusWho are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and...
