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Client Services Manager
4 months ago
Who We Are
The Daily Upside is a fast-growing digital media company covering business, finance, economics, and investing. Our team of career journalists covers the events and forces shaping the global business climate with a passion for peeling back the layers of market-moving stories.
Our flagship newsletter has scaled from zero to ~1 million subscribers in less than three years and boasts an industry-leading 45% unique open rate. Patent Drop, our tech newsletter, reaches 70k+ technologists, engineers, and product strategists with differentiated coverage on the future of tech.
Above all else, our mission is to empower forward-thinking business leaders with a nuanced understanding of the subtext and underlying drivers shaping the economic outlook. We write in a manner that’s equal parts engaging and insightful, with a mission to be a “must read” for global business leaders looking to stay sharp on important trends.
Role Overview
Job Title: Client Services Manager in Brand Partnerships
Location: Anywhere with a good internet connection (we are remote)
About the Role: We are looking for a Client Services Manager on our Brand Partnerships team to provide customer support and manage client relationships. The role requires excellent communication skills to provide consultation to clients to ensure their needs are met and that their expectations are managed. Excellent copywriting is a must.
Responsibilities:
- Own brand partner’s transition from pre-sale to post-sale, including by not limited to: compiling campaign assets, offering mid-campaign optimizations, and providing post-campaign wrap reporting.
- Facilitate smooth creative process, maintain campaign timelines, manage client feedback, and ensure approval prior to launch.
- Manage the copywriting schedule and interface with brand partners to communicate on copy direction, strategy, and results.
- Manage and optimize external copywriters.
- Assist with copywriting to produce successful campaigns that meet client needs.
- Update reporting and data collection for client campaigns and deliver post-campaign results and wrap reporting.
- Maintain and grow relationships with new and existing client advertisers - supporting IO and other documentation logistics, establish KPIs and other benchmarks for success.
- Support the partnerships team with any client related matters, including but not limited to renewal strategy based on performance and client objectives.
- Stay up to date with industry trends and competition to identify new opportunities for growth.
Requirements:
- High attention to detail, strong writing skills, excellent time management, and multitasking abilities.
- A creative and strategic mindset.
- Proficiency in project management tools and communication platforms.
- A game-for-anything attitude, a can-do mindset, and the ability to thrive in collaborative environments.
Benefits:
- Competitive salary. Salary for the role is commensurate with experience and depends on several factors, including a candidate’s qualifications, skills, competencies and experience.
- Medical, dental, and vision insurance
- 401k
- Unlimited PTO, paid holidays
- Work from anywhere with a good internet connection
- Opportunity to work with a fun and passionate team and be a stakeholder in building something truly special in the media industry
- Regular team outings (virtual or in-person)
If you're a go-getter who loves to build client relationships, author creative and engaging ad copy, and have fun doing it, we'd love to hear from you Send us your resume and a brief message on why you'd be the perfect fit for this role.
