Field Service Coordinator

2 weeks ago

Caldwell ID, United States Johnson Thermal Systems Full time

Parts and Service Coordinator STATUS: Full-Time, Non- Exempt 
ABOUT US: Founded in 2006, Johnson Thermal Systems (JTS) is the largest and leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units.
We are proud to be American made as all equipment is designed and manufactured by our team located in Caldwell, Idaho. As a company, we value quality service and dedication to ensure every job is done right. The Parts and Service Coordinator is responsible for ensuring the smooth and efficient operation of the service department. This position involves coordinating and overseeing various tasks related to parts inventory management, customer service, and scheduling of service visits. The Parts and Service Coordinator acts as a liaison between customers, service technicians, and parts suppliers to ensure timely and accurate completion of service requests. 
Weekly pay
~ Direct Deposit
~ Comprehensive Health/Dental/Vision Insurance that is affordable.
~ 9 paid holidays
~Employee Assistance Program.
~ A fun, fast-paced culture with company events and professional growth opportunities.

Generate quotes for Thermal/Generac/Power Generation Parts and Services.
Secure work request descriptions from customers via phone, taking detailed notes of work request. 
Open service orders, schedule and coordinate field service appointments for repair work.
Communicate repair requests and give detailed description to the field technician.
Locate and source correct parts.
Communicate with customer any additional service work or repairs needed that was not initially requested by the customer.
Review service write-ups with customer to verify required work. 
Ensure that open service orders or repairs are properly completed and then invoiced in a timely manner.
Create and track Return Merchandise Authorizations (RMA) for part manufacturer warranty claims and properly document status.
HVAC or Power Generation experience and familiarization with industrial cooling and power products preferred.
~ Experience working as a parts counter, parts or service sales, or service writer considered a plus.
~ Strong mechanical aptitude with the ability to communicate said aptitude. 
~ Excellent phone skills including the ability to communicate clearly and effectively with customers.
~ Outstanding customer service skills with a keen attention to detail.
~ Excellent time management skills and very self-motivated.
~

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