Patient Care Coordinator

3 weeks ago


West Caldwell, United States MAX Surgical Specialty Management Full time
Job DescriptionJob DescriptionOur practice RIVERSIDE ORAL SURGERY in West Caldwell, New Jersey is seeking a Patient Care Coordinator to join the team

As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.

Major responsibilities
  • Greets visitors, patients, and families in a friendly professional manner and directs them appropriately
  • Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families
  • Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
  • Posts all self pay charges, collects payments, and provides patient with receipt
  • Reconciles billing slips to daily schedule
  • Updates patient information including demographics, insurance, HIPAA forms and financial waivers
  • Schedules appointments accurately according to department guidelines; using waitlist when applicable
  • Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly
  • Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings
  • Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
  • Demonstrates the ability to adequately follow downtime procedures
  • Other job duties as required
Requirements
  • High School Diploma required, A.S. Degree in healthcare/related field preferred
  • Comprehensive knowledge of electronic medics
  • Adeptness in HealthCare Industry
  • Clerical Duties experience
  • Expertise in Answering Inbound Calls
  • Deep understanding of data entry
  • Be able to prioritize workload and perform in a fast-paced and challenging environment
  • Excellent phone etiquette and ability to establish rapport with diverse clientele
  • 1+ year of experience as a Medical Receptionist
  • General grasp of dental & medical terminology
  • Prior experience with multi-line phone systems preferred
  • Ability to work on a rotating Saturday schedule

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