Banquet Manager

3 days ago


Williamsburg MI, United States Great Wolf Lodge Full time

At Great Wolf, the  Banquet Manager  oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing staff.

A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Medical, Dental, and Vision insurance
•Health savings account
•hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of service
Define banquet staff performance requirements and develop action plans for achievement of goals
Monitor staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions
Oversee the clean up process of function room and proper breakdown and storage of all equipment
Effectively communicate during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards
Process billing information using a POS system with accuracy and attention to detail
Process payroll for each event, which includes calculating number of hours worked, and gratuity distribution
Maintain inventory of supplies and linens for functions with approval of the Food & Beverage Director
Assists servers and captains with the execution of events according to the event order and Great Lake Co. quality standards.
rules and regulations for the safe and efficient operation of hotel facilities

Minimum of 2 years supervisory experience in food & beverage
Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
Must be flexible regarding scheduling based on business demands
Previous Banquet supervisory experience
Projects professional image that inspires trust and confidence
Application Instructions  
We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step. 


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