Banquet Captain

3 weeks ago

Traverse City MI, United States Great Wolf Lodge Full time

Pay: $19 per hour

At Great Wolf, the  Banquet Captain  is responsible for ensuring the overall satisfaction for event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests and takes food and beverage orders when there are not enough servers present.

Hiring immediately with full-time, part-time, and flexible scheduling 

 

Join our Pack:   

• Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

• Great Perks : Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives

• Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training

• Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

• Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

 

Benefits:   

•Medical, Dental, and Vision insurance

•Health savings account

•Telehealth resources

•Life insurance

•401K with employer match

•Paid vacation time off

•Paid parental leave

 

Essential Duties & Responsibilities

  • Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.
  • Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.
  • Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
  • Facilitate and lead departmental meetings such as pre-meal and post-meal briefings
  • Possess a deep understanding of each event and function as the point of contact for that detail
  • Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner
  • Assign service stations to banquet servers, anticipating good, balanced working teams
  • Ensure all assigned side-work and pre-work needed for future events is completed before leaving
  • Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate

Basic Qualifications & Skills

  • Previous experience as a server
  • Must be flexible regarding scheduling based on business demands
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Previous Banquet experience
  • Prior Banquet Captain Experience
  • Strong leadership skills and proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

Application Instructions:   

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

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