Banquet Service Manager
1 month ago
The Banquet Service Manager (BSM) is responsible for the planning and execution of banquet guest
service, food quality, product, esthetics, and experience of banquet functions according to the established
standards and procedures established in the department. The scope of work includes maintaining and
improving the level of banquet service experience through interdepartmental communication and strategizing
with the Culinary, Utility, Shipping and Receiving, Beverage and Rooms departments. These departments are
within all Colonial Williamsburg outlets and properties including: The Williamsburg Inn, The Williamsburg
Lodge, The Woodlands Hotel and Conference Center, The Historic Taverns, and to include all other offsite
function locations.
Description:
1. Manages day-to-day leadership and development for the banquet staff, completed shift assignments based on
job classification and establishes performance evaluations from each shift where needed to include Guest
Service Supervisors, and 50+ front line employees in the Collective Bargaining unit. Develops/adjusts
weekly work schedules based on forecasted business needs.
2. Responsibilities may include hiring, promotions, terminations, scheduling, ensuring new employees receive
appropriate training, observing performance of employees and providing feedback and counseling.
Responsible for performance reviews of direct reports.
3. Manage, train, and maintain the use of opening, closing and operational checklists, standard operating
procedures, Banquet Service Standards, and all critical quality control points.
4. Oversee and preserves all Banquet Storeroom operations to organize, zone and maintain equipment and
property stewardship at the highest level. Maintains an updated equipment inventory and focuses on
projected equipment, décor and supply needs based on forecasted event/sales volumes.
5. Collaborates with Conference Services/Catering to finalize event changes and guarantees on the BEOs for
clients. Collaborates with Food and Beverage department to develop banquet menu ideas, table- top design,
buffet set up, floral arrangements, event spaces, and special events/holidays.
6. Maximizes profitability by reviewing procedures, product, labor, and instituting industries best practices to
effectively improve the bottom-line performance of all banquet functions.
7. Oversees the food and beverage needs for BEOs, and coordinates set-up and service of all food functions
with the culinary team to include buffets, hors d 'oeuvres service, table arrangements, types of service, and
number of staff needed to do the event, while facilitating the execution of a five star dining experience to
exceed expectations.
8. Collaborates with the Rooms Division, Food and Beverage, to ensure exceptional guest service in all areas of
the hotel. Conducts daily, weekly, and monthly performance maintenance schedules with housekeeping and
maintenance teamsto ensure clean, orderly, and proper function of all guests and back of house areas.
9. Manages Banquet Event Orders (BEOs) to ensure client needs and expectations are exceeded by attending
BEO meetings and communicating the banquet needs to the Banquet Set up Manager. Takes proactive
measures to assure the cleanliness and integrity of all banquet equipment for each BEO.
10. Manage all departmental revenue and financial policies and processes. Conducts audits of banquet checks
and service charges to ensure sales, revenue and costs are appropriately accounted for.
11. Manages the quality of service provided during events and takes the initiative to resolve any issue or
complaints: Ensures that leadership is aware of any complaint. Review and evaluates guest comments and
other reports to determine the degree of customer satisfaction, takes action to correct identified deficiencies.
12. Collaborates with the necessary departments to ensure programing of InfoGenesis (POS Systems) with
holiday meal and special event offerings. Ensure that banquet checks are posted in V-1 and/or Opera within
24 hours following events. Ensure that re-posting log checks are re-posted, and adjustment made to service
charges as needed.
13. During certain period of the year the BSM will assist in restaurant shift coverage and development and
execution of training materials.
14. Performs other related duties as required.
Qualifications:
• In depth knowledge of various types of banquet services (American, French, Family Style) and
banquet room set up
• Must possess outstanding interpersonal and public contact skills.
• Must have mathematical skills to perform and process banquet checks and tip allocation sheets.
• Must have the ability to supervise and train professional banquet service employees.
• Basic computer skills to include Microsoft Office (Word, Excel, Outlook) and industry Point of Sale
and Hotel Data Input Systems (Opera).
• Must be able to analyze expenses and manage to budgetary guidelines.
• Must be able to work flexible hours including nights, weekends, and holidays.
• Must ensure outstanding guest service and experience in stressful situations.
Company DescriptionWho We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and oCompany DescriptionWho We Are\r
\r
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and o
-
Banquet Manager
4 weeks ago
Williamsburg, MI, United States Great Wolf Lodge Full timePay: $0 per year - $0 per year At Great Wolf, the Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training,...
-
Banquet Manager
4 weeks ago
Williamsburg, MI, United States Great Wolf Lodge Full timeAt Great Wolf, the Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing...
-
Banquet Server
1 month ago
Williamsburg, United States Great Wolf Lodge Full timePay: $16.50 per hour At Great Wolf, theBanquet Serverexemplifies high dining standards of presentation, set up, and service. The Banquet Server interacts in a friendly and efficient manner with all guests while serving food and beverages. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: * Grow your career: A great place...
-
Banquet Server
2 months ago
Village of Williamsburg, United States Great Wolf Lodge Full timeJob DescriptionPay: $16.50 per hour At Great Wolf, the Banquet Server exemplifies high dining standards of presentation, set up, and service. The Banquet Server interacts in a friendly and efficient manner with all guests while serving food and beverages.Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow...
-
Food and Beverage Manager
2 months ago
Williamsburg, United States Kingsmill Resort Full timeOverview: This position is responsible for managing day to day operations for all food service facilities at Kingsmill Resort. It will oversee all aspects of food service operations to include menu planning, costs, preparation and presentation of food and drinks, and adherence to quality and safety standards to ensure success and profitability. The Food and...
-
Houseperson (Full time/Seasonal)
6 months ago
Williamsburg, United States Kingsmill Resort Full timeOverview: This position is responsible for servicing guests in a friendly and efficient manner while following all established service standards. Responsibilities include set-up, serving and bussing duties for the events and outlets assigned. This position may also include buffet set-up, replenishment and tear down and storage `at the end of the event....
-
Guest Service Manager
4 weeks ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeJob Title: Guest Service ManagerColonial Williamsburg Company is seeking a highly skilled Guest Service Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences in our Historic Area Taverns.Key Responsibilities:Manage day-to-day operations, including leadership and development of...
-
Clinical Services Manager
4 weeks ago
Williamsburg, Pennsylvania, United States Acadia Healthcare Full timeJob SummaryWe are seeking a highly skilled Nurse Practitioner to join our team at Acadia Healthcare. As a Nurse Practitioner - Behavioral Health, you will be responsible for managing and providing clinical services to patients at our treatment facility.Key ResponsibilitiesManage and provide clinical services to patientsDefine protocols and assist in decision...
-
Chef de Partie
1 month ago
Williamsburg, United States Chowning’s Tavern Full timeDescriptionJosiah Chowning’s Tavern: Gather ‘round, at Chowning’s Tavern for hearty, Colonial-inspired pub fare, all served up in an authentic alehouse atmosphere.Responsible for assisting with the implementation of menus, the consistent preparation of innovative and creative cuisine of the highest quality, presentation, and flavors for the dining...
-
Guest Service Operations Manager
7 days ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeJob DescriptionJob Title: Guest Service Operations ManagerCompany Overview: Colonial Williamsburg Company is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences.Job Summary: We are seeking a highly skilled Guest Service Operations Manager to lead our front-of-house team and ensure seamless delivery of our...
-
Guest Services Manager I
4 weeks ago
Williamsburg, Virginia, United States Travel + Leisure Full timeWe are seeking a highly skilled Guest Services Manager to join our team at Travel + Leisure Co. The ideal candidate will have a strong background in customer service and leadership, with the ability to effectively coach and mentor staff to deliver exceptional guest experiences.Key Responsibilities:Manage all aspects of the Guest Services department, ensuring...
-
Social Service Case Manager
2 weeks ago
Williamsburg, United States KVC Health Systems Full timeOverview: KVC Kansas is seeking a Case Manager to provide direct, in-home services to children and families, with the goal of family reunification. Position Details:Hybrid Schedule (varies based on client needs)Evening, weekend work, and local travel required$2000 Sign-on Bonus for external applicantsResponsibilities:Provide services to help reunite...
-
Social Service Case Manager
1 week ago
Williamsburg, United States KVC Health Systems Full timeOverview: KVC Kansas is seeking a Case Manager to provide direct, in-home services to children and families, with the goal of family reunification. Position Details: Hybrid Schedule (varies based on client needs) Evening, weekend work, and local travel required $2000 Sign-on Bonus for external applicants Responsibilities: Provide services to help...
-
Service Supervisor/Manager
3 months ago
Williamsburg, United States Cox-Powell Corporation Full timeAbout Us: Cox Powell Corporation is a highly regarded Mechanical Contractor serving Hampton Roads near the scenic Chesapeake Bay. We are currently seeking a Field Operations Supervisor to join our dynamic team. As the Field Operations Supervisor, you will play a pivotal role in overseeing HVAC projects and service operations. If you have hands-on experience...
-
Social Service Case Manager
7 days ago
Williamsburg, United States KVC Health Systems Full timeOverview: KVC Kansas is seeking a Case Manager to provide direct, in-home services to children and families, with the goal of family reunification. Salary Range Starting: $47,000.00 Annually Position Details: Hybrid Schedule (varies based on client needs) Evening, weekend work, and significant travel required $2000 Sign-on Bonus for external...
-
Social Service Case Manager
5 days ago
Williamsburg, United States KVC Health Systems Full timeOverview: KVC Kansas is seeking a Case Manager to provide direct, in-home services to children and families, with the goal of family reunification. Salary Range Starting: $47,000.00 Annually -- $2000 Sign-on Bonus for external applicants Position Details: Hybrid Schedule (varies based on client needs) Evening, weekend work, and significant travel...
-
Social Service Case Manager
5 days ago
Williamsburg, United States KVC Health Systems Full timeOverview: KVC Kansas is seeking a Case Manager to provide direct, in-home services to children and families, with the goal of family reunification. Salary Range Starting:$47,000.00 Annually -- $2000 Sign-on Bonus for external applicants Position Details:Hybrid Schedule (varies based on client needs)Evening, weekend work, and significant travel...
-
Guest Service Manager
2 months ago
Williamsburg, United States Colonial Williamsburg Company Full timeWho We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's...
-
Guest Service Manager
3 weeks ago
Williamsburg, United States Colonial Williamsburg Company Full timeWho We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg,...
-
Server - Colonial Heritage Club
5 months ago
Williamsburg, United States Colonial Heritage Club Full timeSet amid the historical backdrop of Williamsburg, Virginia, Colonial Heritage Club offers visitors, locals and residents the perfect location for award winning golf, fine dining, and entertainment as well as an unparalleled site for hosting weddings and special events. Featuring the only Arthur Hills signature designed golf course in Williamsburg, the...
