Houseperson (Full time/Seasonal)

6 months ago

Williamsburg, United States Kingsmill Resort Full time

Overview:

This position is responsible for servicing guests in a friendly and efficient manner while following all established service standards. Responsibilities include set-up, serving and bussing duties for the events and outlets assigned. This position may also include buffet set-up, replenishment and tear down and storage `at the end of the event. Reports to director of banquets.

Responsibilities

Provide guests with the best in service, courtesy and care. Follow all policy, procedures and service standards. Check Banquet Event Orders (BEOs) at the beginning of each shift and throughout each event to ensure correct set-up and service are being done to ensure guest satisfaction. Set-up includes table place settings, chairs, tablecloths, silverware, and other guest-related items such as name tags or gifts. Serve beverages, drinks and appetizers or check coats as required. Coordinate with kitchen so that the entire table can be served at one time. Keep event moving forward being cognizant of the agenda while providing and servicing event. Serve guests and bus tables to BEO and/or Company standards in an efficient manner while maintaining a positive customer service attitude. Bus tables continuously throughout the event and serve beverages to guests as set by BEO specifications and/or Company standards removing dirty plates and glasses and taking dirty items to the kitchen for cleaning. Monitor functions for signs of intoxicated guests and report to the manager or supervisor. Perform post event duties after guests leave such as removing the centerpieces and linen and putting event items for laundry or storage as appropriate. Perform other duties throughout the property in outlets as assigned.

Qualifications

Must be at least 18 years old. Basic reading skills needed to properly read and follow BEOs. Ability to multi-task Ability to reach, bend, stoop, wipe, push, pull and kneel, stand and walk for up to 8 hour shift Ability to work inside/outside in a variety of weather conditions including the ability to withstand prolonged exposure to sunlight. Must be able to frequently bend/stoop and occasionally squat and lift up to 50 lbs. regularly Ability to reach above shoulder and carry upwards of 10 meals on a tray Previous food service experience preferred Alcohol certification preferred, but if not, must have the ability to attend and pass the Company provided training session within 30 days Possess James City County or approved on line food handlers card or the ability to obtain within 30 days from hire Must have sufficient mobility to perform assigned tasks within service times established by the company Ability to work days, nights, weekends, holidays

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