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Specialist - Telephone Representative (Full-Time)
2 months ago
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Local travel is required in this position.*
Work Schedule: Monday-Friday 8:30AM-5:30PM with 1 hour lunch break from 1-2PM
Maintain cash drawer and compile deposits.
Balance cash receipts daily; reconcile payments.
Accept returned and/or swap customer equipment.
Research and resolve customer billing issues/missing payments.
Make upgrades/downgrades to existing customers’ accounts.
Answer incoming phone calls from Sales Agents, Customers, Internal Customers, and provide the requested level of support.
Review daily reports, identify, and resolve issues that will negatively impact, Astound, Technicians/Contractors and/or Customer Billing.
Research and Resolve Customer Escalations from the Customers, Centralized Service Delivery and local Communities.
High Priority projects as assigned by market management.
Strong Computer Skills Working knowledge of Gmail Microsoft Office applications and ICOMS preferred
401k retirement plan, with employer match
~ Insurance options including: medical, dental, vision, life and STD insurance
~ Floating Holiday: 40 hours per year
~ Paid Holidays: 7 days per year
~ Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
~ Tuition reimbursement program
~ Employee discount program *Benefits listed above are for regular full-time positions
Take care of our customers
* Take care of each other
* We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. CCPA Employee Privacy Policy (For California Candidates Only) :
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
