Senior Head of Product
Found in: Jooble US O C2 - 2 weeks ago
Guide, develop, and scale a global team of support professionals across various expertise domains to ensure high performance and continuous skill development.
Strategic Collaboration: Collaborate closely with departments such as Customer Support, Customer Experience, Account Executives, and Professional Services, along with Product, Marketing, IT, Legal, and Engineering teams, to ensure a unified approach to customer satisfaction.
Manage the team's Key Performance Indicators (KPIs) to ensure targets are consistently met.
Operational Excellence: Work with executive leadership to identify and implement process improvements, operational efficiencies, and strategic initiatives to enhance customer support and satisfaction.
Procurement Assistance: Assist the procurement team with contract terms and conditions for software subscriptions required by the support team, ensuring alignment with service needs and standards.
Multichannel Support Management: Oversee the team's processing of requests through email, live chat, phone, and multiple ticket systems, ensuring a seamless and responsive customer experience.
Educational Material Development: Build and maintain a comprehensive corpus of help center and client-facing materials for education and training, ensuring resources are up-to-date and effective.
Curate and overhaul the onboarding journeys for new hires, both local and international, ensuring a smooth transition and integration into the company culture and processes.
At least 8 years of experience in customer support, with a minimum of 2 years in a senior management or director role.
Experience with software development tools such as JIRA or Azure DevOps.
Proven track record of building and leading global customer support teams.
A business-focused mindset capable of strategic planning and optimizing operational efficiency.
Bachelor’s degree in business administration, Communications, or related field. Proficiency in CRM and support software tools.
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Senior Head of Product
Found in: Jooble US O C2 - 2 weeks ago
Boston, MA, United States MassMutual Full timeThis position leads the product and actuarial functions across the Institutional Solutions markets, setting strategy for ensuring market competitive solutions within profit and risk parameters, along with advanced analysis and actionable insights that drive strategic business delivery. Lead product development and product management capabilities and results...
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Head of Product
Found in: Jooble US O C2 - 2 weeks ago
Boston, MA, United States Judi by AG Mednet Full timeDescription The Head of Product plays a vital role at AG Mednet by leading the Product team and defining the strategic direction for the Product function. This role requires leveraging extensive experience and expertise to drive the development of client-driven value propositions, enhance the organization's market position, stay ahead of competitors,...
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Head of Product
Found in: Jooble US O C2 - 2 weeks ago
Boston, MA, United States Judi by AG Mednet, Inc. Full timeThe Head of Product plays a vital role at AG Mednet by leading the Product team and defining the strategic direction for the Product function. This role requires leveraging extensive experience and expertise to drive the development of client-driven value propositions, enhance the organization's market position, stay ahead of competitors, and optimize...
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Head of ADME
1 week ago
Framingham, United States Evotec WD Full timeCyprotex, an Evotec company, specializes in ADME-Tox and Biosciences including both in vitro (laboratory experiments) and in silico (computer modelling) approaches. Cyprotex was founded in 1999. The Company serves the Pharmaceutical and Biotech, Cosmetics/Personal Care and Chemicals Industries as well as academia and not-for-profit organizations. Over 1700...
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Senior Director, Head of Drug Substance
Found in: Jooble US O C2 - 2 weeks ago
Boston, MA, United States Astria Therapeutics, Inc. Full timeTitle: Senior Director, Head of Drug Substance Position Overview: Astria Therapeutics is dedicated to bringing hope with life-changing therapies to patients and families affected by allergic and immunological diseases. Astria’s pipeline includes our lead program, STAR-0215, a monoclonal antibody inhibitor of plasma kallikrein in clinical development for...
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Human Resources Business Partner
7 days ago
Framingham, United States Benchmark Senior Living Full timeHuman Resources Business Partner in Framingham, MA at Benchmark Senior Living Benchmark Senior Living seeks an Human Resources Business Partner to join our Human Resources team. This key role will deliver Human Resource strategies that support the organizations goals, initiatives and priorities. The Human Resources Business Partner will have accountability...
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Head of Patient Access To Innovation
Found in: Jooble US O C2 - 1 week ago
Boston, MA, United States VCLS Full timeHead of Patient Access to Technology & Innovation (PATI) (VP)VCLS are seeking to appoint a Head of Patient Access to Technology & Innovation (VP). The role will see you responsible for our flagship and primary revenue generating business division and igniting a transformation that will see VCLS expanding our service offering, deepening our client...
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Head of Finance
Found in: Jooble US O C2 - 1 week ago
Boston, MA, United States Judi by AG Mednet, Inc. Full timeOverview: We are a Clinical Trials Software company at an exciting point in our journey and are looking for an accomplished Head of Finance to lead our financial strategy and support our ambitious growth plans. This role requires leveraging extensive experience and expertise to drive the development of financial planning, accounting, analysis, and strategy...
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55ip - Head of Product Delivery - Executive Director
Found in: Careerbuilder One Red US C2 - 5 days ago
Boston, MA, United States JP Morgan Chase Full timePositions available in New York, NY and Boston, MAJob Summary:We are looking for an entrepreneurial Head of Product Delivery to help innovate, lead and execute product initiatives across the company. Reporting to the Chief Product Officer, this position will manage a team of product managers/owners and work with cross-functional teams of...
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Director of Product Success
Found in: Jooble US O C2 - 2 weeks ago
Framingham, MA, United States Definitive Healthcare, US Full timePosition Overview: We are looking for an experienced and dynamic Director of Product Success to lead multiple tiers of support teams. This role encompasses a wide range of expertise areas including technical support, client-facing skills, and domain-specific knowledge, especially in healthcare. The successful candidate will be responsible for the overall...
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Head of Digital Communications and Marketing
Found in: Jooble US O C2 - 2 weeks ago
Boston, MA, United States Fidelity Investments Full timeHead of TEM Marketing, Communications and Client Analytics This position reports to the Head of Tax Exempt and Lifetime Engagement and is a key member of the senior leadership team. The position will be responsible for leadership and strategic of end-to-end marketing, communications and client analytics for Tax Exempt (non-profit) organizations. The team...
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Head of Model Risk Governance, Managing DIrector
Found in: Jooble US O C2 - 2 days ago
Boston, MA, United States myGwork LGBTQ Business Community Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. State Street’s Model Risk Management (MRM) is seeking a Head of Model Risk Governance (MD) who will lead the Model Risk Governance team within the Model Risk Management group. The Head of Model Risk Governance plays a crucial role in promoting...
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Senior Director, Regulatory Affairs
Found in: Jooble US O C2 - 1 week ago
Waltham, MA, United States Alkermes Full timeThe Opportunity We are seeking an individual who is talented, motivated, and passionate about science to join our Regulatory Strategy team. As Senior Director of Regulatory Affairs, the successful candidate will play an important role in guiding new products into the clinic and setting the stage for registration. The individual in this role will serve as a...
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Head of Insights
Found in: Jooble US O C2 - 2 weeks ago
Boston, MA, United States Inizio Evoke Full timeHead of Insights & Analytics - Communications In the journey of life, your career should make a difference. Because it’s everyone’s role to make health more human™. Head of Insights & Analytics - Communications We are seeking an experienced and strategic-minded Head of Insights & Analytics to refine and lead our global healthcare communications...
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Head of Performance Analytics
Found in: Jooble US O C2 - 2 days ago
Boston, MA, United States MassMutual Full timeThe OpportunityThe Head of Business Intelligence (BI) is critical to the success of MassMutual Operations use of data and analytics to drive insights and decision-making. In this role, you will be responsible for setting the strategy and operating model for BI, ensuring that Operational leaders have access to quality, reliable and timely data to manage our...
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Head of Product, Technical
Found in: Jooble US O C2 - 2 days ago
Boston, MA, United States CK Group Full timeCK Group is seeking a Technical Product Manager to join our client who provides smart-automation systems, biological culture devices, smart management, analytical devices, GMP production systems, Desktop bio-devices and general consumables, and end-to-end software. Location: Cambridge, MA This role is on a full-time, permanent basis. Languages: Prefer...
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Head of Finance
Found in: Jooble US O C2 - 2 weeks ago
Boston, MA, United States Judi by AG Mednet Full timeDescription As the Head of Finance, reporting directly to the Chief Operating Officer, you will play a pivotal role in shaping our company's financial and growth strategies. This is a strategic, high-impact position that involves working closely with each business leader to drive and pursue significant growth initiatives. Key Responsibilities: Craft...
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Head of Product
Found in: Jooble US O C2 - 2 days ago
Chelmsford, MA, United States Brooks Automation Full timeAt Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Brooks Automation is a growing, fast-paced technology leader of Automation Solutions, which support the dynamic...
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Head of Product
Found in: Jooble US O C2 - 2 days ago
Chelmsford, MA, United States Brooks Automation Full timeAt Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Brooks Automation is a growing, fast-paced technology leader of Automation Solutions, which support the dynamic...
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Senior Product Manager
Found in: Jooble US O C2 - 2 weeks ago
Needham, MA, United States Appcast, Inc Full timeAt Appcast Senior Product Managers oversee and direct the product development process in cooperation with our development team. You will collaborate with senior leadership across internal teams to influence the strategy and vision behind the development and launch of our new products and product features. In this role, you’ll own the strategy, roadmap,...